Paying more to Eskom with Gosolr than before their system was installed.

Our system was installed in order to save us on municipal electrical bills, but is doing the opposite, and we are paying around R8000 a month to Eskom, despite have a Gosolr system. After numerous complaints with no outcome, an agent eventually came to inspect the system, who couldn't find anything wrong. We brought in an independent electrician, who told us the system had been set by Gosolr at 90%, so was hardly using any solar power at all. The electrician says that the surplus electricity being fed back into the grid, is probably being charged for by the municipality, as our current meter doesn't distinguish between upload and download. At no point did Gosolr ever pick this up, or suggest that we need to install a smart meter, which will be able to prevent this from happening. This information has been emailed to Waden Roberts-Baxter, who is supposedly handling the case, but no response has been received, so we continue to pay R3000 a month over and above an exhorbitant electricity bill. Terrible service from Golsolr, I don't recommend them at all!