BC
Breven C
1 reviews | Active since May 2016
06 Sept 2023, 05:45
Pay back the money
On the 25th of August GoSolr double debited my account for two months premiums. The company acknowledged their mistake and advised by sms that this would be rectified by Thursday 31st of August. It is now Wednesday the 6th of September and I have still no received my refund.
I've tried calling in but apparently you cannot speak to anybody in there finance department. The only way to communicate with finance is through email which I have sent but sadly with no response to date.
So once again as a South African I am asking, "pay back the money!"
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GoSolr's replyOfficial
08 Sept 2023, 08:21Hi Breven,
We sincerely apologize for the inconvenience you have faced regarding the double debit from your account for two months' premiums. We acknowledge our mistake and deeply regret any frustration this may have caused you. We understand your concern about the delay in receiving your refund. It is certainly not our intention to keep you waiting, and we are committed to resolving this matter as quickly as possible.
We have escalated your case to our relevant departments, and we are actively working on processing your refund. In the meantime, we assure you that we take your feedback seriously, and we are working to improve our customer service processes.
We appreciate your patience and understanding in this matter. Once again, we apologize for any inconvenience you've experienced, and we thank you for your continued trust in GoSolr.
Regards,
Gosolr Team Management
We sincerely apologize for the inconvenience you have faced regarding the double debit from your account for two months' premiums. We acknowledge our mistake and deeply regret any frustration this may have caused you. We understand your concern about the delay in receiving your refund. It is certainly not our intention to keep you waiting, and we are committed to resolving this matter as quickly as possible.
We have escalated your case to our relevant departments, and we are actively working on processing your refund. In the meantime, we assure you that we take your feedback seriously, and we are working to improve our customer service processes.
We appreciate your patience and understanding in this matter. Once again, we apologize for any inconvenience you've experienced, and we thank you for your continued trust in GoSolr.
Regards,
Gosolr Team Management
GoSolr's reply08 Sept 2023, 08:21
Official
Hi Breven,
We sincerely apologize for the inconvenience you have faced regarding the double debit from your account for two months' premiums. We acknowledge our mistake and deeply regret any frustration this may have caused you. We understand your concern about the delay in receiving your refund. It is certainly not our intention to keep you waiting, and we are committed to resolving this matter as quickly as possible.
We have escalated your case to our relevant departments, and we are actively working on processing your refund. In the meantime, we assure you that we take your feedback seriously, and we are working to improve our customer service processes.
We appreciate your patience and understanding in this matter. Once again, we apologize for any inconvenience you've experienced, and we thank you for your continued trust in GoSolr.
Regards,
Gosolr Team Management
We sincerely apologize for the inconvenience you have faced regarding the double debit from your account for two months' premiums. We acknowledge our mistake and deeply regret any frustration this may have caused you. We understand your concern about the delay in receiving your refund. It is certainly not our intention to keep you waiting, and we are committed to resolving this matter as quickly as possible.
We have escalated your case to our relevant departments, and we are actively working on processing your refund. In the meantime, we assure you that we take your feedback seriously, and we are working to improve our customer service processes.
We appreciate your patience and understanding in this matter. Once again, we apologize for any inconvenience you've experienced, and we thank you for your continued trust in GoSolr.
Regards,
Gosolr Team Management