PATHETIC - Zero Customer Service & Technical Support.

I would not recommend this company to anyone looking for residential solar services. GoSolr has no idea what good customer service looks like nor can they provide any decent level of technical support. We are now on day 5 of power trips and flickering lights due to a fault on their inverter and they have yet to send out a technical team. On day 1 they insisted the fault was due to a faulty appliance or a fault on the main DB inside our home, despite my husband and I both testing every appliance multiple times. I cannot begin to count how many endless phone calls were made to their so called support line. We eventually got our electrician in on day 2 who tested all the plugs, all appliances and fixed 2 plug points which he thought may cause issues at a later stage. We again experienced power trips and flickering lights. On day 3, our electrician returned and emphatically stated the issue was with the inverter which we know he could not touch as the equipment belongs to GoSolr. We logged a new call and requested on site support, given that apart from the constant power trips and impact on our ability work from home, our security was at risk as the camera, alarm system and eletric fence were also affected. We experienced several power trips and eventually were told our call was escalated to management. On day 4, after several calls and repeated requests to speak to a manager, Mfundo (management) promised their.installation team would be out. We explained we had appointments that had to be kept at 1pm, outside our area, and were assured the technical support team were already on their way to us. We are on day 5 this team is still making its way to us..., numerous calls in, promises that Mfundo would return our calls, and nothing to show for it!!!! We are still sitting with regular power trips and flickering lights. GoSolr you are pathetic. You should not be allowed to operate because you clearly have no idea how to run a business. It is the evening of day 5 and this company has lost all credibility in our eyes. Tomorrow, we plan on driving into their head office and demanding assistance. Doing business with GoSolr is one of my biggest regrets. Just DON'T do it. You deserve peace of mind.