PS
Pren S
1 reviews | Active since Mar 2024
25 Mar 2024, 11:27
Pathetic service and still no results
The upgrade that was done at my property still doesn't work, going on 3 weeks now. Called Gosolr and all we get are apologies but no resolution, we asked to speak to a manager and we were put through to a technical support person. Their service provider Nano electrical have no idea what to do, they been 4 times to my property, the funny thing is now I am in Solar but I am still load shedded . There is no resolution in sight I am lost for words, their customer service is actually just lip service with no action
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Replies (2)
GoSolr's replyOfficial
25 Mar 2024, 12:28Hi Pren,
Your frustration is understandable, and we are committed to resolving this issue promptly.
Upon receiving your feedback, we have a ticket has already been created to address the situation. It is our priority to ensure that your system is functioning correctly and that you are receiving the service you need. We understand the importance of having a reliable solar system, especially during times of load shedding. Please be assured that we are taking all necessary steps to rectify the situation and provide you with a resolution as soon as possible.
We appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Warm regards,
GoSolr Team Management
Your frustration is understandable, and we are committed to resolving this issue promptly.
Upon receiving your feedback, we have a ticket has already been created to address the situation. It is our priority to ensure that your system is functioning correctly and that you are receiving the service you need. We understand the importance of having a reliable solar system, especially during times of load shedding. Please be assured that we are taking all necessary steps to rectify the situation and provide you with a resolution as soon as possible.
We appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Warm regards,
GoSolr Team Management
GoSolr's reply25 Mar 2024, 12:28
Official
Hi Pren,
Your frustration is understandable, and we are committed to resolving this issue promptly.
Upon receiving your feedback, we have a ticket has already been created to address the situation. It is our priority to ensure that your system is functioning correctly and that you are receiving the service you need. We understand the importance of having a reliable solar system, especially during times of load shedding. Please be assured that we are taking all necessary steps to rectify the situation and provide you with a resolution as soon as possible.
We appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Warm regards,
GoSolr Team Management
Your frustration is understandable, and we are committed to resolving this issue promptly.
Upon receiving your feedback, we have a ticket has already been created to address the situation. It is our priority to ensure that your system is functioning correctly and that you are receiving the service you need. We understand the importance of having a reliable solar system, especially during times of load shedding. Please be assured that we are taking all necessary steps to rectify the situation and provide you with a resolution as soon as possible.
We appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Warm regards,
GoSolr Team Management
PS
Pren S's updateReviewer Update
25 Mar 2024, 14:20I wish what you are saying is true, this has been going on since the upgrade. Can a senior manager from Gosolr contact me, is that too much to ask for?
PS
Pren S's update25 Mar 2024, 14:20
Reviewer Update
I wish what you are saying is true, this has been going on since the upgrade. Can a senior manager from Gosolr contact me, is that too much to ask for?