Pathetic Service
Zero communication. Pathetic after sales service.
Totally regret using them.
Helpful (0)
Replies (4)0
Replies (4)
GoSolr's replyOfficial
24 Oct 2023, 15:12Hi Alvin,
We are genuinely sorry to hear about the lack of communication and the disappointing after-sales service you've experienced. This is not the level of service we aim to provide, and we understand your frustration. We take your feedback seriously and want to address this issue promptly. Communication is a fundamental part of our commitment to ensuring that our customers have a positive experience throughout their solar journey. We apologise for any inconvenience you've faced, and we will investigate the matter further to understand what went wrong and take corrective actions.
Your satisfaction is important to us, and we are committed to making this right. We are in the process of resolving your situation. We deeply regret that you've had to go through this experience, and we are dedicated to improving our services to ensure that this doesn't happen in the future. Your Webapp resolution is being urgently investigated and we have made your requested battery settings changes.
Thank you for sharing your feedback, and we appreciate your patience as we work to address this matter.
Regards,
GoSolr Team Management
We are genuinely sorry to hear about the lack of communication and the disappointing after-sales service you've experienced. This is not the level of service we aim to provide, and we understand your frustration. We take your feedback seriously and want to address this issue promptly. Communication is a fundamental part of our commitment to ensuring that our customers have a positive experience throughout their solar journey. We apologise for any inconvenience you've faced, and we will investigate the matter further to understand what went wrong and take corrective actions.
Your satisfaction is important to us, and we are committed to making this right. We are in the process of resolving your situation. We deeply regret that you've had to go through this experience, and we are dedicated to improving our services to ensure that this doesn't happen in the future. Your Webapp resolution is being urgently investigated and we have made your requested battery settings changes.
Thank you for sharing your feedback, and we appreciate your patience as we work to address this matter.
Regards,
GoSolr Team Management
GoSolr's reply24 Oct 2023, 15:12
Official
Hi Alvin,
We are genuinely sorry to hear about the lack of communication and the disappointing after-sales service you've experienced. This is not the level of service we aim to provide, and we understand your frustration. We take your feedback seriously and want to address this issue promptly. Communication is a fundamental part of our commitment to ensuring that our customers have a positive experience throughout their solar journey. We apologise for any inconvenience you've faced, and we will investigate the matter further to understand what went wrong and take corrective actions.
Your satisfaction is important to us, and we are committed to making this right. We are in the process of resolving your situation. We deeply regret that you've had to go through this experience, and we are dedicated to improving our services to ensure that this doesn't happen in the future. Your Webapp resolution is being urgently investigated and we have made your requested battery settings changes.
Thank you for sharing your feedback, and we appreciate your patience as we work to address this matter.
Regards,
GoSolr Team Management
We are genuinely sorry to hear about the lack of communication and the disappointing after-sales service you've experienced. This is not the level of service we aim to provide, and we understand your frustration. We take your feedback seriously and want to address this issue promptly. Communication is a fundamental part of our commitment to ensuring that our customers have a positive experience throughout their solar journey. We apologise for any inconvenience you've faced, and we will investigate the matter further to understand what went wrong and take corrective actions.
Your satisfaction is important to us, and we are committed to making this right. We are in the process of resolving your situation. We deeply regret that you've had to go through this experience, and we are dedicated to improving our services to ensure that this doesn't happen in the future. Your Webapp resolution is being urgently investigated and we have made your requested battery settings changes.
Thank you for sharing your feedback, and we appreciate your patience as we work to address this matter.
Regards,
GoSolr Team Management
GoSolr's replyOfficial
26 Oct 2023, 08:57Hi Alvin,
We appreciate your feedback, and we're pleased to know that the issue has been resolved through Beulah and Anele. We understand the importance of effective communication and after-sales service, and we're committed to ensuring a positive experience for all our customers. We sincerely apologize for any previous inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we're continuously working to improve our services.
We hope you would reconsider your review with us. Thank you for bringing your concerns to our attention, and we're here to support you on your solar journey.
Regards,
GoSolr Team Management
We appreciate your feedback, and we're pleased to know that the issue has been resolved through Beulah and Anele. We understand the importance of effective communication and after-sales service, and we're committed to ensuring a positive experience for all our customers. We sincerely apologize for any previous inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we're continuously working to improve our services.
We hope you would reconsider your review with us. Thank you for bringing your concerns to our attention, and we're here to support you on your solar journey.
Regards,
GoSolr Team Management
GoSolr's reply26 Oct 2023, 08:57
Official
Hi Alvin,
We appreciate your feedback, and we're pleased to know that the issue has been resolved through Beulah and Anele. We understand the importance of effective communication and after-sales service, and we're committed to ensuring a positive experience for all our customers. We sincerely apologize for any previous inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we're continuously working to improve our services.
We hope you would reconsider your review with us. Thank you for bringing your concerns to our attention, and we're here to support you on your solar journey.
Regards,
GoSolr Team Management
We appreciate your feedback, and we're pleased to know that the issue has been resolved through Beulah and Anele. We understand the importance of effective communication and after-sales service, and we're committed to ensuring a positive experience for all our customers. We sincerely apologize for any previous inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we're continuously working to improve our services.
We hope you would reconsider your review with us. Thank you for bringing your concerns to our attention, and we're here to support you on your solar journey.
Regards,
GoSolr Team Management
's updateReviewer Update
26 Oct 2023, 17:39I am happy to report that Gosolr has resolved my grievance and frustration. I want to particularly mention Beulah and Anele who was instrumental in addressing and resolving my issue. Beulah & Anele gets x5 stars
's update26 Oct 2023, 17:39
Reviewer Update
I am happy to report that Gosolr has resolved my grievance and frustration. I want to particularly mention Beulah and Anele who was instrumental in addressing and resolving my issue. Beulah & Anele gets x5 stars
GoSolr's replyOfficial
27 Oct 2023, 08:21Hi Alvin,
We are delighted to hear that your grievance and frustration have been successfully resolved by GoSolr. It's important to us that our customers have a positive experience, and we appreciate your patience in this matter. We want to extend our heartfelt thanks to Beulah and Anele for their instrumental role in addressing and resolving your issue. They have gone above and beyond to ensure your satisfaction, and we truly appreciate their dedication to service excellence.
Your positive feedback and the 5 stars you've given them mean a lot to us, please may you reconsider your rating as well with us as we would appreciate it. We are proud to have Beulah and Anele as part of our team, and they exemplify the commitment to providing top-notch service that we aim to deliver.
Regards,
GoSolr Team Management
We are delighted to hear that your grievance and frustration have been successfully resolved by GoSolr. It's important to us that our customers have a positive experience, and we appreciate your patience in this matter. We want to extend our heartfelt thanks to Beulah and Anele for their instrumental role in addressing and resolving your issue. They have gone above and beyond to ensure your satisfaction, and we truly appreciate their dedication to service excellence.
Your positive feedback and the 5 stars you've given them mean a lot to us, please may you reconsider your rating as well with us as we would appreciate it. We are proud to have Beulah and Anele as part of our team, and they exemplify the commitment to providing top-notch service that we aim to deliver.
Regards,
GoSolr Team Management
GoSolr's reply27 Oct 2023, 08:21
Official
Hi Alvin,
We are delighted to hear that your grievance and frustration have been successfully resolved by GoSolr. It's important to us that our customers have a positive experience, and we appreciate your patience in this matter. We want to extend our heartfelt thanks to Beulah and Anele for their instrumental role in addressing and resolving your issue. They have gone above and beyond to ensure your satisfaction, and we truly appreciate their dedication to service excellence.
Your positive feedback and the 5 stars you've given them mean a lot to us, please may you reconsider your rating as well with us as we would appreciate it. We are proud to have Beulah and Anele as part of our team, and they exemplify the commitment to providing top-notch service that we aim to deliver.
Regards,
GoSolr Team Management
We are delighted to hear that your grievance and frustration have been successfully resolved by GoSolr. It's important to us that our customers have a positive experience, and we appreciate your patience in this matter. We want to extend our heartfelt thanks to Beulah and Anele for their instrumental role in addressing and resolving your issue. They have gone above and beyond to ensure your satisfaction, and we truly appreciate their dedication to service excellence.
Your positive feedback and the 5 stars you've given them mean a lot to us, please may you reconsider your rating as well with us as we would appreciate it. We are proud to have Beulah and Anele as part of our team, and they exemplify the commitment to providing top-notch service that we aim to deliver.
Regards,
GoSolr Team Management