DS
Denise S
1 reviews | Active since Oct 2017
22 Sept 2023, 12:34
Pathetic after sales support
Our installation was done a year ago. The installation was done very professionally, nice and neat and tidy. HOWEVER, the after sales service has been pathetic. Not once, when we have had a power outage overnight (i.e. once there is no sun) have we had electricity. Despite 4 or 5 different technicians having been on site, there has been no conclusion to this issue. I am constantly on the phone with different agents, explaing this problem - which they dont see to understand! They keep asking me to send photos of the installation?? I am really so over this entire installation, whats is the use of having a back-up system when it dosent work when you need it to.
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GoSolr's replyOfficial
23 Sept 2023, 09:57Hi Denise,
We hope this message finds you well. We wanted to update you regarding the recent conversation you had with one of our support agents.
We hope this message finds you well. We wanted to update you regarding the recent conversation you had with one of our support agents.
As per your discussion, it has come to our attention that another team is scheduled to visit your premises on the 27th of September, 2023, to address the issues you've been facing with your solar installation. We understand the importance of resolving these issues promptly and ensuring that your backup system works as intended.
In addition to the upcoming team visit, we have taken the initiative to arrange a Quality Assurance (QA) visit. This QA visit is aimed at double-checking and thoroughly assessing the issues you've been experiencing. Our goal is to provide you with the best possible service and to ensure that any underlying concerns are identified and addressed effectively.
We want to assure you that your satisfaction is our top priority, and we are committed to resolving these issues to your complete satisfaction. We appreciate your patience and cooperation as we work to rectify the situation.
Regards,
GoSolr Team Management
Regards,
GoSolr Team Management
GoSolr's reply23 Sept 2023, 09:57
Official
Hi Denise,
We hope this message finds you well. We wanted to update you regarding the recent conversation you had with one of our support agents.
We hope this message finds you well. We wanted to update you regarding the recent conversation you had with one of our support agents.
As per your discussion, it has come to our attention that another team is scheduled to visit your premises on the 27th of September, 2023, to address the issues you've been facing with your solar installation. We understand the importance of resolving these issues promptly and ensuring that your backup system works as intended.
In addition to the upcoming team visit, we have taken the initiative to arrange a Quality Assurance (QA) visit. This QA visit is aimed at double-checking and thoroughly assessing the issues you've been experiencing. Our goal is to provide you with the best possible service and to ensure that any underlying concerns are identified and addressed effectively.
We want to assure you that your satisfaction is our top priority, and we are committed to resolving these issues to your complete satisfaction. We appreciate your patience and cooperation as we work to rectify the situation.
Regards,
GoSolr Team Management
Regards,
GoSolr Team Management