Pathetic after sales support

My problem is not so much with GoSolr, but with the contractors they choose to do the work and maintenance. It seems the business model is to hit as many installations as possible, and then after sales support is just not important. One negative about GoSolr is their inability to escalate a service request. Been waiting for 3 weeks to have my issue resolved. Inacurate readings from inverter. Wifi ****le still missing. Earth leakage trips evertime eskom switches on power. I then have to wait around 1 minute for a click from the inverter, then I can switch earth leakage back on. Imagine it pouring down cats and dogs, you come back from the shops or a day or 2 away, and you cant get into your garage. Have to get out in the pouring rain, run across the yard and get through the front door to go and swith on earth leakage. This is not what I signed up for. Id rather sit with loadshedding again. Atleast that was reliable