Ongoing Safety Risks and Non-Performance – URGENT Intervention Required

Ongoing Safety Risks and Non-Performance – URGENT Intervention Required

I am writing this as an urgent plea to GoSolr to resolve a serious and ongoing issue that has now gone far beyond inconvenience — it has become a matter of safety, non-performance, and contractual breach.

Since the system was installed over a year ago, I have experienced repeated failures:

Solar system does not activate during load-shedding.

My two rental units, which I paid extra to connect, were never properly integrated.

Continuous tripping of power, affecting daily life and work-from-home functionality.

Repeated service promises from GoSolr and Sparki have gone unfulfilled for months.

I have incurred significant out-of-pocket costs due to electricity bills, repairs, and relocation, all stemming from the poor installation and lack of support.

I have logged numerous complaints and sent extensive documentation — yet no resolution.

Most concerning is that independent professionals have raised red flags regarding the SAFETY and COMPLIANCE of the installation. I’ve requested the removal of the system and full rectification of all damage at GoSolr’s cost — a request that has also been ignored.

This situation is completely unacceptable. I am beyond frustrated and extremely disappointed. I am publicly calling on GoSolr to:

Acknowledge the issues,

Remove the system safely at no cost to me,

Cease all billing immediately, and

Compensate me for the related expenses I have documented.

If I do not receive a formal response and resolution plan within 7 days, I will escalate this through legal channels and media. I would still prefer an amicable resolution — but I will not continue to be ignored.