Ongoing Lack of Response and Service Issues

Dear GoSolr Team,

I hope this message finds you well.

I am writing to express my growing frustration with the lack of communication and support I’ve received regarding the cancellation of our solar service. I first reached out over a week ago to initiate the cancellation process and have followed up multiple times by phone and email, yet I have still not received a response from anyone.

Each time I call, I’m told that a note has been made and someone will get back to me, but no one ever does. I’ve also sent several emails, none of which have been acknowledged. This ongoing silence is not only disappointing but also deeply concerning given the nature of the service.

In addition to the cancellation issue, I’ve had to deal with repeated technical problems. Whenever I stop by home and find something isn’t working, I report it, and again, I’m told someone will follow up — but no one ever does. Out of sheer necessity, I’ve had to hire another solar company to come in and fix the issues, which has incurred extra, unnecessary costs.

Eventually, someone from your team might return the call — often weeks later — only to ask the same questions I’ve already answered multiple times.

This lack of accountability and follow-through is unacceptable. I kindly request that someone contact me as a matter of urgency to resolve both the cancellation and the outstanding technical issues. I hope to avoid escalating this matter further, but I do expect a prompt and professional response moving forward.

Thank you for your attention to this matter.