Ongoing Frustration with GoSolr Service

My experience with GoSolr over the past few weeks has been extremely frustrating. The system has been tripping regularly, and it’s clear that the support team lacks the necessary technical expertise to resolve the issues properly. Earlier this week, support changed some settings in an attempt to "fix" the problem. However, the system continued to trip throughout the day. To make matters worse, the system was set to maximum safety, yet the batteries were not charging, and my house was still running off them. Only after another change by support did the batteries start charging, and the house finally switched back to Eskom power. This raises serious concerns. I strongly suspect that GoSolr is manipulating system settings in the background to suit their own needs rather than the customer's. Fortunately, the Gosolr contract is on a month-to-month basis, so I can cancel without hassle — and unless I see immediate improvement, that’s exactly what I plan to do.