sC
sue C
1 reviews | Active since Oct 2024
07 Jul 2025, 21:11
NOTHING SHORT OF A JOKE!
And still i wait for a solution from goSolr Promised something by COB today and out of office is on 🙈🙈🙈
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
08 Jul 2025, 08:18Hi Sue,
Thanks for your continued patience — we know this has been frustrating, and we’re really sorry for the delays you've experienced.
We’ve now assigned your case to someone who’s already fami**** with the situation and fully up to speed. They’ll be in touch shortly and will stay on it until everything’s resolved. While the issue itself has been handled properly, unfortunately some details were lost along the way, which caused the delays. We know that doesn’t make it any less frustrating — especially after being promised feedback by COB and then receiving an out-of-office. That’s not how we aim to support our customers.
Warm Regards,
The GoSolr Team
Thanks for your continued patience — we know this has been frustrating, and we’re really sorry for the delays you've experienced.
We’ve now assigned your case to someone who’s already fami**** with the situation and fully up to speed. They’ll be in touch shortly and will stay on it until everything’s resolved. While the issue itself has been handled properly, unfortunately some details were lost along the way, which caused the delays. We know that doesn’t make it any less frustrating — especially after being promised feedback by COB and then receiving an out-of-office. That’s not how we aim to support our customers.
Warm Regards,
The GoSolr Team
GoSolr's reply08 Jul 2025, 08:18
Official
Hi Sue,
Thanks for your continued patience — we know this has been frustrating, and we’re really sorry for the delays you've experienced.
We’ve now assigned your case to someone who’s already fami**** with the situation and fully up to speed. They’ll be in touch shortly and will stay on it until everything’s resolved. While the issue itself has been handled properly, unfortunately some details were lost along the way, which caused the delays. We know that doesn’t make it any less frustrating — especially after being promised feedback by COB and then receiving an out-of-office. That’s not how we aim to support our customers.
Warm Regards,
The GoSolr Team
Thanks for your continued patience — we know this has been frustrating, and we’re really sorry for the delays you've experienced.
We’ve now assigned your case to someone who’s already fami**** with the situation and fully up to speed. They’ll be in touch shortly and will stay on it until everything’s resolved. While the issue itself has been handled properly, unfortunately some details were lost along the way, which caused the delays. We know that doesn’t make it any less frustrating — especially after being promised feedback by COB and then receiving an out-of-office. That’s not how we aim to support our customers.
Warm Regards,
The GoSolr Team
sC
sue C's updateReviewer Update
09 Jul 2025, 16:20So it's now Wednesday and I still here nothing. I wish they'd respond to me as quickly as they respond to the bad reviews on here! I am told someone is looking at it. I have no idea who that person is as they're customer service is so poor. I am so frustrated and disappointed with this company.
sC
sue C's update09 Jul 2025, 16:20
Reviewer Update
So it's now Wednesday and I still here nothing. I wish they'd respond to me as quickly as they respond to the bad reviews on here! I am told someone is looking at it. I have no idea who that person is as they're customer service is so poor. I am so frustrated and disappointed with this company.
GoSolr's replyOfficial
09 Jul 2025, 16:42Hi Sue,
Thanks for reaching out and sharing your frustration—it's absolutely not the experience we want you to have.
Our team has been trying to get hold of you but haven’t had any luck so far. We’ll keep trying, as we’re committed to getting this sorted for you. If there’s a better time or way to reach you, please let us know anything that helps us get this resolved quicker for you.
Thanks again for your patience. We’ll be in touch.
Warm Regards,
The GoSolr Team
Thanks for reaching out and sharing your frustration—it's absolutely not the experience we want you to have.
Our team has been trying to get hold of you but haven’t had any luck so far. We’ll keep trying, as we’re committed to getting this sorted for you. If there’s a better time or way to reach you, please let us know anything that helps us get this resolved quicker for you.
Thanks again for your patience. We’ll be in touch.
Warm Regards,
The GoSolr Team
GoSolr's reply09 Jul 2025, 16:42
Official
Hi Sue,
Thanks for reaching out and sharing your frustration—it's absolutely not the experience we want you to have.
Our team has been trying to get hold of you but haven’t had any luck so far. We’ll keep trying, as we’re committed to getting this sorted for you. If there’s a better time or way to reach you, please let us know anything that helps us get this resolved quicker for you.
Thanks again for your patience. We’ll be in touch.
Warm Regards,
The GoSolr Team
Thanks for reaching out and sharing your frustration—it's absolutely not the experience we want you to have.
Our team has been trying to get hold of you but haven’t had any luck so far. We’ll keep trying, as we’re committed to getting this sorted for you. If there’s a better time or way to reach you, please let us know anything that helps us get this resolved quicker for you.
Thanks again for your patience. We’ll be in touch.
Warm Regards,
The GoSolr Team