NOT RECOMMENDED !

This review serves as a factual account of my experience with Go Solar.

The solar installation at my property was not completed to an acceptable standard. The batteries were not properly mounted or secured against the wall. Go Solar has attended the site on approximately five occasions, yet the installation and performance issues remain unresolved.

The system’s performance does not meet what was represented at the time of sale. Although the batteries can reach 100% charge, the stored power is depleted before 20:00, rendering the system ineffective for normal household use.

Prior to installation, no proper assessment or testing of our household power usage was conducted. An 8kVA system was assumed to be sufficient without supporting load calculations or usage analysis. This assumption has proven to be incorrect.

At the time of sale, we were explicitly promised that our prepaid electricity costs would be reduced from approximately R4,500 per month to around R2,000 per month. This has not occurred. We currently still pay R3,000–R4,000 per month in prepaid electricity, in addition to R3,600 per month to Go Solar.

Based on the above:

The system was incorrectly specified

Promised savings were not achieved

Repeated call-outs did not result in a solution

The installation and advice provided were not fit for purpose

Due to these facts, I cannot recommend Go Solar. This system was sold without proper qualification of the household’s actual needs, resulting in financial loss and ongoing operational issues.