CD
Coenie D
1 reviews | Active since Apr 2011
23 Aug 2024, 14:28
Not receiving any feedback and being ignored.
Minus -5 stars if I could.
On the morning of Saturday 17 August there seems to have been a power surge whilst I was not at home. I lost appliances that burnt out. Sparki came to restore the electricity and said the surge protector got blown. As they were trying to restore the power, some more appliances got fried. They left here on Saturday evening without installing a new surge protector.
Sparki returned on Wednesday late afternoon. They sent different technicians, who had said they are here for “general maintenance”. They were not briefed at all about why they are at my premises, what had happened and what needs to be done. I tried to explain to them. As they attempted to install the new surge protector, they blew up some more appliances, including the gate motor power supply which was just replaced 3 hours earlier by the insurance.
Helpful (0)
Replies (8)0
Replies (8)
GoSolr's replyOfficial
23 Aug 2024, 16:12Hi Coenie,
Thank you for bringing this to our attention. We understand your frustration and have escalated your concerns to our Support Team for investigation.
Kindly provide us with the contact details associated with your account so we can resolve this matter as quickly as possible.
We appreciate your patience as we work to address this issue.
Sincerely,
GoSolr Team Management
Thank you for bringing this to our attention. We understand your frustration and have escalated your concerns to our Support Team for investigation.
Kindly provide us with the contact details associated with your account so we can resolve this matter as quickly as possible.
We appreciate your patience as we work to address this issue.
Sincerely,
GoSolr Team Management
GoSolr's reply23 Aug 2024, 16:12
Official
Hi Coenie,
Thank you for bringing this to our attention. We understand your frustration and have escalated your concerns to our Support Team for investigation.
Kindly provide us with the contact details associated with your account so we can resolve this matter as quickly as possible.
We appreciate your patience as we work to address this issue.
Sincerely,
GoSolr Team Management
Thank you for bringing this to our attention. We understand your frustration and have escalated your concerns to our Support Team for investigation.
Kindly provide us with the contact details associated with your account so we can resolve this matter as quickly as possible.
We appreciate your patience as we work to address this issue.
Sincerely,
GoSolr Team Management
CD
Coenie D's updateReviewer Update
29 Aug 2024, 15:55When are you going to provide me with feedback and refund me for all the damages I occurred? Sparki messed up and should pay for their obvious mistake and incompetence. I will write a new bad review every day of my life until I am satisfied you resolved my issue and reimbursed me for all the damages I occurred. But you are just turning a blind eye. It's almost two weeks now. Jamie Muller and Ali just ignoring me. I logged a ticket on the website, no response. I've e-mailed ***, no response. But you are very quick to remind me via SMS of the coming debit order every month. And threatening me with additional costs should I fail to pay. But you can blow up R50k worth of my appliances, due to *********** Sparki electricians, and turn a blind eye?
CD
Coenie D's update29 Aug 2024, 15:55
Reviewer Update
When are you going to provide me with feedback and refund me for all the damages I occurred? Sparki messed up and should pay for their obvious mistake and incompetence. I will write a new bad review every day of my life until I am satisfied you resolved my issue and reimbursed me for all the damages I occurred. But you are just turning a blind eye. It's almost two weeks now. Jamie Muller and Ali just ignoring me. I logged a ticket on the website, no response. I've e-mailed ***, no response. But you are very quick to remind me via SMS of the coming debit order every month. And threatening me with additional costs should I fail to pay. But you can blow up R50k worth of my appliances, due to *********** Sparki electricians, and turn a blind eye?
GoSolr's replyOfficial
29 Aug 2024, 16:32Hi Coenie,
We understand your frustration and acknowledge the points you've raised. Please know that we are fully aware of the situation, and we are committed to addressing your concerns. However, conducting a thorough assessment and gathering all necessary feedback does require time.
Our team is working diligently to resolve this matter, and we assure you that we are treating it with the urgency it deserves. We appreciate your patience during this process.
Sincerely,
GoSolr Team Management
We understand your frustration and acknowledge the points you've raised. Please know that we are fully aware of the situation, and we are committed to addressing your concerns. However, conducting a thorough assessment and gathering all necessary feedback does require time.
Our team is working diligently to resolve this matter, and we assure you that we are treating it with the urgency it deserves. We appreciate your patience during this process.
Sincerely,
GoSolr Team Management
GoSolr's reply29 Aug 2024, 16:32
Official
Hi Coenie,
We understand your frustration and acknowledge the points you've raised. Please know that we are fully aware of the situation, and we are committed to addressing your concerns. However, conducting a thorough assessment and gathering all necessary feedback does require time.
Our team is working diligently to resolve this matter, and we assure you that we are treating it with the urgency it deserves. We appreciate your patience during this process.
Sincerely,
GoSolr Team Management
We understand your frustration and acknowledge the points you've raised. Please know that we are fully aware of the situation, and we are committed to addressing your concerns. However, conducting a thorough assessment and gathering all necessary feedback does require time.
Our team is working diligently to resolve this matter, and we assure you that we are treating it with the urgency it deserves. We appreciate your patience during this process.
Sincerely,
GoSolr Team Management
CD
Coenie D's updateReviewer Update
30 Aug 2024, 14:42For how long should I be patient? Tomorrow will be two weeks since the first incident. No one is reaching out to me to update on what is going on.
CD
Coenie D's update30 Aug 2024, 14:42
Reviewer Update
For how long should I be patient? Tomorrow will be two weeks since the first incident. No one is reaching out to me to update on what is going on.
GoSolr's replyOfficial
30 Aug 2024, 15:15Hi Coenie,
We understand your frustration. Please know that our team has reached out and will continue to provide updates until this is resolved.
Sincerely,
GoSolr Team Management
We understand your frustration. Please know that our team has reached out and will continue to provide updates until this is resolved.
Sincerely,
GoSolr Team Management
GoSolr's reply30 Aug 2024, 15:15
Official
Hi Coenie,
We understand your frustration. Please know that our team has reached out and will continue to provide updates until this is resolved.
Sincerely,
GoSolr Team Management
We understand your frustration. Please know that our team has reached out and will continue to provide updates until this is resolved.
Sincerely,
GoSolr Team Management
CD
Coenie D's updateReviewer Update
11 Sept 2024, 08:33Last feedback I received was 3 September and now being ignored again. Totally unacceptable. I will make it my life's mission to lodge a new complaint about the same thing every day for the rest of my life if I have to.
CD
Coenie D's update11 Sept 2024, 08:33
Reviewer Update
Last feedback I received was 3 September and now being ignored again. Totally unacceptable. I will make it my life's mission to lodge a new complaint about the same thing every day for the rest of my life if I have to.
GoSolr's replyOfficial
11 Sept 2024, 09:29Hi Coenie,
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
GoSolr's reply11 Sept 2024, 09:29
Official
Hi Coenie,
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
CD
Coenie D's updateReviewer Update
30 Sept 2024, 16:57My issue has still not been resolved. Maybe according to you, but I'm not satisfied. I'm being ignored on e-mails and only get responses after I've asked multiple times, and my questions are not being answered.
CD
Coenie D's update30 Sept 2024, 16:57
Reviewer Update
My issue has still not been resolved. Maybe according to you, but I'm not satisfied. I'm being ignored on e-mails and only get responses after I've asked multiple times, and my questions are not being answered.