1 reviews | Active since Jun 2016
Not happy with Gosolr and their communication
So earlier this year we were informed of the Brain system that we can get. They said they will log it for us to be installed. This was scheduled for 12/2/2026, the afternoon of 11/2/2026, they called me to inform me that they will not be coming anymore, there is no stock. I mean really, no stock? and you knew about this 2 weeks ago. After all the arrangement we made, they are not coming. After 2 calls, nobody came back to me, nobody follow up with me about the installation or when we can schedule for a new appointment. Today, 17/2/2026, they call me out of the blue to inform me that they will be at our house in 20 min to install the Brain system. Now we have to arrange for someone to be at home in 20min. We also work during the day.. And when they arrived, we were informed that they are doing maintenance as well. Okay, that is new. Again, no communication.
Nobody from GoSolr called me in advance to confirm that they will be coming today, 17/2/2026 and if that will be in order with us. How does that work? I mean, we also work, we have to make sure someone is at home to open for them. We are waiting for calls from GoSolr and nothing is happening...
First we had an appointment 2 weeks in advance, then a day before they confirm there is no stock, well, if you checked the stock 2 weeks ago you should have seen that there will be an installation done and to make sure there is enough stock. Is there no system showing when stock is low?
Nobody calls us, nothing, then out of the blue they call to say they are here in 20min. so, now you have to leave everything and make sure there is someone at home. That is not how it works. You have to inform the client at least 24-48 hours before and confirm if it will be in order. This is not the first time Gosolr just calls to say, we will be there in 20 min.
How does that work? If Gosolr knew they were going to come today, surely they had to know yesterday that they are coming today, why was there no communication to the client to inform him of it? I must say, communication from Gosolr side really sucks.
I also spoke to Qaasim who was very arrogant with me over the phone. Giving me the attitude of " sorry but i am not going to help you"... Really, is that how you treat your clients?
We understand your frustration regarding the scheduling and communication around the Brain installation and maintenance visit. Clear and timely communication is important, especially when access to your property needs to be arranged in advance.
A member of our team did advise that he would engage with the installers to determine why prior confirmation had not been communicated and that the matter was being escalated, with arrangements to have a manager return your call.
We acknowledge your concerns regarding short-notice scheduling and internal communication, and this feedback has been noted for review with the relevant teams.
We remain available to engage constructively to ensure future visits are coordinated more effectively.
Kind regards,
The GoSolr Team
We understand your frustration regarding the scheduling and communication around the Brain installation and maintenance visit. Clear and timely communication is important, especially when access to your property needs to be arranged in advance.
A member of our team did advise that he would engage with the installers to determine why prior confirmation had not been communicated and that the matter was being escalated, with arrangements to have a manager return your call.
We acknowledge your concerns regarding short-notice scheduling and internal communication, and this feedback has been noted for review with the relevant teams.
We remain available to engage constructively to ensure future visits are coordinated more effectively.
Kind regards,
The GoSolr Team