not good

I am absolutely fed up with the ongoing problems with my Gosolr solar system and the fact that nobody seems capable of getting this matter resolved.

When I signed up for this system, I was under the impression that it would save me money. Instead, I am still paying Gosolr every month while also having to purchase and load prepaid electricity units onto my meter. I am effectively paying for the solar system as well as prepaid electricity, while dealing with endless technical problems. Where are the promised savings?

The technical issues are becoming increasingly concerning. The earth leakage on the distribution board on the solar side keeps tripping. The first earth leakage switch actually burnt out, and I am now on the second switch, which I am concerned could also be developing the same problem.

I have taken steps to establish whether the fault could be coming from my property's electrical installation. Sparki's electricians have attended to the installation, and photographs have been taken. I also have video footage showing the earth leakage tripping.

Furthermore, I had an electrician at my property yesterday who checked the house and the items that could potentially be causing the problem. He checked the swimming pool, the wiring in the roof and the other areas he could inspect. Everything he checked passed. The solar system itself still needs to be properly investigated to establish the cause of these recurring faults.

I will not accept Gosolr simply blaming my household wiring without conducting a proper investigation into its own equipment and installation. I have evidence to support my complaint, and I expect this evidence to be taken seriously.

I am tired of the inconvenience, the additional electricity costs and the endless problems. This is not the reliable system I expected when I signed up, and I have reached the end of my patience.

My position is now clear:

Gosolr must arrange a proper technical investigation of the solar system and identify the cause of the recurring earth leakage trips.

The problem must be resolved permanently, not temporarily patched up or blamed on my household installation without proper evidence.

I want an explanation of why I am still paying for the solar system while having to purchase prepaid electricity every month, despite being told that the system would save me money.

Until this dispute is properly addressed, I intend to withhold further payments and request that Gosolr suspend billing and collection action while the matter is investigated. I expect a written response addressing this request.

If Gosolr cannot resolve the problem, I want the system removed at no cost to me. I will not pay for the removal of a faulty system, and my property must be left in the same condition it was in before installation. Any damage caused by removal must be repaired at Gosolr's expense.

I am not prepared to keep paying for a system that has recurring electrical faults while being left to deal with the consequences myself. If the equipment is faulty, Gosolr must take responsibility for its product, installation and the resolution of this matter.