NoSolr

GoSolr, more like NoSolr, I feel this review is needed for some people to see as you pay a lot of money every month for a Solar installation and the company that provides the service should honor there end of the contract to make sure your requests are attended to in a timely manner. Gosolr has a lot of potential but something is missing in the way they are handling their after sales support either with the installers and/or their ticket system. As I am writing this review my battery is almost fully charged but I am sitting in the dark (turns out I have to manually switch over to the inverter when there is Eskom load shedding :( , how does that work, so who will flip the switch for me when nobody is home and I have to make sure my fridges etc are running). 10 days ago I had a new prepaid meter installed as a requirement for my home running Solar now, I only accidentally found out during the installation when the Eskom power was switched off that I had no backup power from my Solar or battery. I immediately log a fault on the 21 of January with Gosolr. I am still waiting for the issue to be resolved, I have had my Solar installed in the middle of 2024. The onboarding experience was great and the installers were also very efficient. Almost 2 weeks after the initial installation was done I picked up issue with my brand new inverter and it took almost 3 weeks to resolve the issue. (Months after that I did receive a discount on my bill) I had to log several tickets after that for issues I had with the software etc. Many of the tickets I did get an email that my request/call was received but I got no further feedback and the tickets were closed. As I already mentioned something is wrong with the ticketing system, I also could not find a way to follow up on the status of a ticket, every time there is an issue I have to waiste my own minutes to follow up. I never resort to complaining on a site like this but after many frustrating calls I had to write it. If it was not for my service manager that did her work so dilligently I would have been a lot more frustrated with the Gosolr service.