1 reviews | Active since Sept 2012
NON-existent customer service
We would NOT even give 1 star to this company. We are very unhappy clients who are now in week 5 of our solar system not working correctly. Lushane and Cheslyn ignore our emails, where we have requested them or the person in charge of customer service to call us. They do not phone and they do not reply on email! We are lucky if the service center even responds to our emails and then they promise the world and that never happens. We asked GoSolr to remove the system and refund us after 5 days of it being in because of all the problems. They then promised that it would be sorted and as we have said it is now week 5 and STILL it is not working correctly. No one knows how to sort it out, and the inverter that they use seems to be very bad quality as we see many other clients with the same issues, and yet the CEO or any Director does not seem bothered that there are so many unhappy clients! They have taken our money with no problem, but don’t give the service in return. Think a few times before you get your solar installed with them!!!
We understand that you are frustrated, and we take your concerns seriously. We requested your contact details yesterday on your previous review, but we have yet to receive a response from you.
We also need to clarify that your claim about us not contacting you is incorrect. We have been actively reaching out via email and phone to address the issues you’ve raised. We remain committed to resolving this matter and would appreciate it if you could provide the necessary details to facilitate further communication.
Our team has been in contact with your Husband, and we will continue to keep you informed on your query.
Sincerely,
GoSolr Team Management
We understand that you are frustrated, and we take your concerns seriously. We requested your contact details yesterday on your previous review, but we have yet to receive a response from you.
We also need to clarify that your claim about us not contacting you is incorrect. We have been actively reaching out via email and phone to address the issues you’ve raised. We remain committed to resolving this matter and would appreciate it if you could provide the necessary details to facilitate further communication.
Our team has been in contact with your Husband, and we will continue to keep you informed on your query.
Sincerely,
GoSolr Team Management
This remains the worst service ever and again, no wonder you have more bad reviews than good ones.
This remains the worst service ever and again, no wonder you have more bad reviews than good ones.
Thank you for your continued feedback. We want to clarify that we have been in contact with your husband, who is the account holder, and we are keeping him informed as we work through this issue.
We understand that getting comprehensive and informative feedback can take time, but please rest assured that we are actively addressing the situation and communicating updates as they become available.
Sincerely,
GoSolr Team Management
Thank you for your continued feedback. We want to clarify that we have been in contact with your husband, who is the account holder, and we are keeping him informed as we work through this issue.
We understand that getting comprehensive and informative feedback can take time, but please rest assured that we are actively addressing the situation and communicating updates as they become available.
Sincerely,
GoSolr Team Management