MD
Mark D
1 reviews | Active since Mar 2009
11 Mar 2026, 15:04
Non-existent customer service
They were quick to install, great neat work...BUT I still haven't gotten access to the Brain app, about a month now and now my geyser is not working - plumber says it is not a geyser issue, it is something to do with the solar electrical connection. I have messaged, phoned and emailed and no one is getting back to me. SHOCKING CUSTOMER SUPPORT!
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GoSolr's replyOfficial
11 Mar 2026, 15:53Hi Mark,
We understand how frustrating this must be.
Your feedback has been escalated to the relevant team so the matter can be reviewed and addressed as a priority. A member of our team will be in contact with you shortly to assist.
Thank you for bringing this to our attention, we’ll work with you to get this resolved.
Kind regards,
The GoSolr Team
We understand how frustrating this must be.
Your feedback has been escalated to the relevant team so the matter can be reviewed and addressed as a priority. A member of our team will be in contact with you shortly to assist.
Thank you for bringing this to our attention, we’ll work with you to get this resolved.
Kind regards,
The GoSolr Team
GoSolr's reply11 Mar 2026, 15:53
Official
Hi Mark,
We understand how frustrating this must be.
Your feedback has been escalated to the relevant team so the matter can be reviewed and addressed as a priority. A member of our team will be in contact with you shortly to assist.
Thank you for bringing this to our attention, we’ll work with you to get this resolved.
Kind regards,
The GoSolr Team
We understand how frustrating this must be.
Your feedback has been escalated to the relevant team so the matter can be reviewed and addressed as a priority. A member of our team will be in contact with you shortly to assist.
Thank you for bringing this to our attention, we’ll work with you to get this resolved.
Kind regards,
The GoSolr Team