AR
Anthony R
1 reviews | Active since Apr 2015
19 Dec 2022, 09:38
Non Existent After Sales Service
Shocking after sales service.
Was pushed to sign contract by agent via Docusign. Installation was actually extremely good by sub-contractor. I have some setting issues and now cannot get hold of GoSolr. Sent numerous emails and made dozens of phone calls - 24hr support is non-existent and message says "mailbox is full". I cant even do this online via their App as I cant register.
Caveat Emptor
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
19 Dec 2022, 16:55Good afternoon Anthony,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation took place on 15 December 2022. We apologize that you were unable to get through to our help line due to a high volume of calls. Your email came through Sunday 18 December 2022 and was attended to Monday 19 December 2022. We can confirm that your settings have been adjusted to Max Safety with grid charge to assist the battery.
As for your request for an extra battery, we can confirm that we advised you to monitor the system for a certain period before adding an extra battery.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply19 Dec 2022, 16:55
Official
Good afternoon Anthony,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation took place on 15 December 2022. We apologize that you were unable to get through to our help line due to a high volume of calls. Your email came through Sunday 18 December 2022 and was attended to Monday 19 December 2022. We can confirm that your settings have been adjusted to Max Safety with grid charge to assist the battery.
As for your request for an extra battery, we can confirm that we advised you to monitor the system for a certain period before adding an extra battery.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
AR
Anthony R's updateReviewer Update
13 Jan 2023, 09:36I have been monitoring my system and with current loadshedding am running out of battery power.
Why wont you add another battery to my installation , as requested , and as advertised by yourselves.
Why is this so difficult to action and have someone contact me and arrange??
Your after sales service is non-existent and leave much to be desired!
Why wont you add another battery to my installation , as requested , and as advertised by yourselves.
Why is this so difficult to action and have someone contact me and arrange??
Your after sales service is non-existent and leave much to be desired!
AR
Anthony R's update13 Jan 2023, 09:36
Reviewer Update
I have been monitoring my system and with current loadshedding am running out of battery power.
Why wont you add another battery to my installation , as requested , and as advertised by yourselves.
Why is this so difficult to action and have someone contact me and arrange??
Your after sales service is non-existent and leave much to be desired!
Why wont you add another battery to my installation , as requested , and as advertised by yourselves.
Why is this so difficult to action and have someone contact me and arrange??
Your after sales service is non-existent and leave much to be desired!
GoSolr's replyOfficial
22 Jan 2023, 09:31Good moring Anthony,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation took place on 15 December 2022. We apologize that you were unable to get through to our help line due to a high volume of calls. Your email came through Sunday 18 December 2022 and was attended to Monday 19 December 2022. We can confirm that your settings have been adjusted to Max Safety with grid charge to assist the battery.
As for your request for an extra battery, we can confirm that we advised you to monitor the system for a certain period before adding an extra battery.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply22 Jan 2023, 09:31
Official
Good moring Anthony,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation took place on 15 December 2022. We apologize that you were unable to get through to our help line due to a high volume of calls. Your email came through Sunday 18 December 2022 and was attended to Monday 19 December 2022. We can confirm that your settings have been adjusted to Max Safety with grid charge to assist the battery.
As for your request for an extra battery, we can confirm that we advised you to monitor the system for a certain period before adding an extra battery.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management