GK
Gavin K
1 reviews | Active since Nov 2018
17 Jan 2023, 12:42
Non existant customer service
I was recommended this company by a friend so I registered on there platform and sent them a queriy via email before selecting the type of system for my house. 24 hours later, no response from their sales team. I tried to call them but there waiting time given for my call to be attended to was 40 minutes. How bad must their customer service be if even their sales team ignores you??
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GoSolr's replyOfficial
22 Jan 2023, 09:25Good morning Gavin,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that order was received on 16 January 2023 and processed between the 18th and 19th January 2023. On 19 January 2023, we sent the admin fee invoice via email. We have tried making contact and unfortunately, we were unable to reach you.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply22 Jan 2023, 09:25
Official
Good morning Gavin,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that order was received on 16 January 2023 and processed between the 18th and 19th January 2023. On 19 January 2023, we sent the admin fee invoice via email. We have tried making contact and unfortunately, we were unable to reach you.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management