JT
James T
1 reviews | Active since Dec 2011
02 Apr 2024, 10:50
Non compliant installation and pathetic customer service
After sales support is atrocious. An independent electrician came to inspect the whole house in order to issue a CoC as the house is being sold. They found issues with the installation, which I have been trying to get logged and rectified, as this is now holding back the sale of the house. I would stay away from this company as it seems they get some fly by night contractors to do the installations, which is not compliant.
Helpful (0)
Replies (2)0
Replies (2)
GoSolr's replyOfficial
02 Apr 2024, 11:26Hi James,
Our team is committed to resolving any installation issues promptly and ensuring compliance with all regulations. We are actively investigating the concerns raised and taking steps to rectify the situation. Your feedback is valuable, and we appreciate your patience as we work to resolve this matter. We will have a representative reach out to you. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Sincerely,
GoSolr Team Management
Our team is committed to resolving any installation issues promptly and ensuring compliance with all regulations. We are actively investigating the concerns raised and taking steps to rectify the situation. Your feedback is valuable, and we appreciate your patience as we work to resolve this matter. We will have a representative reach out to you. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Sincerely,
GoSolr Team Management
GoSolr's reply02 Apr 2024, 11:26
Official
Hi James,
Our team is committed to resolving any installation issues promptly and ensuring compliance with all regulations. We are actively investigating the concerns raised and taking steps to rectify the situation. Your feedback is valuable, and we appreciate your patience as we work to resolve this matter. We will have a representative reach out to you. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Sincerely,
GoSolr Team Management
Our team is committed to resolving any installation issues promptly and ensuring compliance with all regulations. We are actively investigating the concerns raised and taking steps to rectify the situation. Your feedback is valuable, and we appreciate your patience as we work to resolve this matter. We will have a representative reach out to you. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Sincerely,
GoSolr Team Management
JT
James T's updateReviewer Update
10 Apr 2024, 14:37Thankfully I was not holding my breath. I anticipated that no one would actually get in touch with me. I will refer this matter to the Energy Industry Ombudsman now. I want the system removed from premises ASAP and the expense for this, can worked out between GoSolr and the contractor that did the installation.
JT
James T's update10 Apr 2024, 14:37
Reviewer Update
Thankfully I was not holding my breath. I anticipated that no one would actually get in touch with me. I will refer this matter to the Energy Industry Ombudsman now. I want the system removed from premises ASAP and the expense for this, can worked out between GoSolr and the contractor that did the installation.