1 reviews | Active since Nov 2020
No technician present for months.
From day one I had issues with Go solr. When they installed my solar system it kept tripping from day of installation for a full week. I complained as the system tripped our eskom grid power. It was a mission to get go solr to send a technician to check and replace the inverter as the first battery they gave me was nonsense.
We used it and it would trip everyday at midnight for the whole week till they eventually changed the inverter battery and gave me a bigger one.
Since then my main eskom Db board has had a sound as if there are wires touching. Ever since they installed and added wires to my db board this sound comes on and off Ever since.
I have told Mfundo to ask a team to attend to this it's been a month as we speak they still haven't come to fix it. I am given promises that they Will arrive but they never do.
I am very unimpressed with this and I can see I'm not being taken seriously as a customer. What do I need to do to get assistance from you guys ?? I don't understand. Please urgently send someone to assist me I will escalate to the right channels should my db board burst or end up switching off entirely due to your *********** technicians installing wires incorrectly.
Thank you for taking the time to share your experience. We're really sorry to hear that you've had ongoing issues — this is certainly not the experience we want any of our customers to have.
Our team has been in touch to schedule a technician visit, but we understand the timing wasn’t ideal at the time. We’ll be reaching out again to confirm a date that works best for you, and we’ll stay in close contact until this is fully resolved.
Your safety and peace of mind are important to us, and we’re committed to getting this sorted as soon as possible. Thank you for your patience — we’re here, and we’re on it.
Warm regards,
The GoSolr Team
Thank you for taking the time to share your experience. We're really sorry to hear that you've had ongoing issues — this is certainly not the experience we want any of our customers to have.
Our team has been in touch to schedule a technician visit, but we understand the timing wasn’t ideal at the time. We’ll be reaching out again to confirm a date that works best for you, and we’ll stay in close contact until this is fully resolved.
Your safety and peace of mind are important to us, and we’re committed to getting this sorted as soon as possible. Thank you for your patience — we’re here, and we’re on it.
Warm regards,
The GoSolr Team