TA
Tatum A
1 reviews | Active since May 2024
14 May 2024, 10:21
No technical support
My system was set up n the incorrect battery settings, called in to gosolr with no availability. This company needs to seriously rethink their customer service, all the technical staff that i’ve spoken to cannot get my battery settings correct. All i would like to do is have the batteries charge at optimal times. Struggling to do it on the app as the technical support team cannot offer any guidance. I don’t want to mess with my system as i’m not technically inclined. One of the reasons behind gosolr is their support?? I’m not seeing it?
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GoSolr's replyOfficial
14 May 2024, 10:32Hi Tatum,
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have escalated your issue to our technical team for immediate attention. They will review your system settings and ensure that your system functions to its standards. We understand that you may not feel comfortable making adjustments to your system, and we are here to support you every step of the way. Please expect one of our technical experts to assist you.
Thank you for your patience and understanding as we work to resolve this issue. Your satisfaction is our top priority, and we are committed to providing you support.
Warm regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have escalated your issue to our technical team for immediate attention. They will review your system settings and ensure that your system functions to its standards. We understand that you may not feel comfortable making adjustments to your system, and we are here to support you every step of the way. Please expect one of our technical experts to assist you.
Thank you for your patience and understanding as we work to resolve this issue. Your satisfaction is our top priority, and we are committed to providing you support.
Warm regards,
GoSolr Team Management
GoSolr's reply14 May 2024, 10:32
Official
Hi Tatum,
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have escalated your issue to our technical team for immediate attention. They will review your system settings and ensure that your system functions to its standards. We understand that you may not feel comfortable making adjustments to your system, and we are here to support you every step of the way. Please expect one of our technical experts to assist you.
Thank you for your patience and understanding as we work to resolve this issue. Your satisfaction is our top priority, and we are committed to providing you support.
Warm regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have escalated your issue to our technical team for immediate attention. They will review your system settings and ensure that your system functions to its standards. We understand that you may not feel comfortable making adjustments to your system, and we are here to support you every step of the way. Please expect one of our technical experts to assist you.
Thank you for your patience and understanding as we work to resolve this issue. Your satisfaction is our top priority, and we are committed to providing you support.
Warm regards,
GoSolr Team Management