FI
Ferooz I
1 reviews | Active since May 2024
11 May 2024, 11:02
No technical support
I spent hours on the call with support agents this week, sent from pillar to post. The agents were no help and blamed the installer. My issues are left unresolved, booking in a deinstallation first thing monday morning.
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GoSolr's replyOfficial
13 May 2024, 08:25Hi Ferooz,
We understand the importance of resolving your concerns efficiently and effectively. Rest assured, we have taken immediate action to address this matter. Our team will conduct a thorough review of the support interactions you had this week to identify areas of importance and ensure that similar situations are avoided in the future.
In the meantime, our aim is to rectify the situation to your satisfaction and restore your confidence in our services. We appreciate your patience and understanding as we work to make things right. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us via our channels.
Thank you for bringing this to our attention, and we look forward to resolving your issues swiftly.
Best regards,
GoSolr Team Management
We understand the importance of resolving your concerns efficiently and effectively. Rest assured, we have taken immediate action to address this matter. Our team will conduct a thorough review of the support interactions you had this week to identify areas of importance and ensure that similar situations are avoided in the future.
In the meantime, our aim is to rectify the situation to your satisfaction and restore your confidence in our services. We appreciate your patience and understanding as we work to make things right. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us via our channels.
Thank you for bringing this to our attention, and we look forward to resolving your issues swiftly.
Best regards,
GoSolr Team Management
GoSolr's reply13 May 2024, 08:25
Official
Hi Ferooz,
We understand the importance of resolving your concerns efficiently and effectively. Rest assured, we have taken immediate action to address this matter. Our team will conduct a thorough review of the support interactions you had this week to identify areas of importance and ensure that similar situations are avoided in the future.
In the meantime, our aim is to rectify the situation to your satisfaction and restore your confidence in our services. We appreciate your patience and understanding as we work to make things right. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us via our channels.
Thank you for bringing this to our attention, and we look forward to resolving your issues swiftly.
Best regards,
GoSolr Team Management
We understand the importance of resolving your concerns efficiently and effectively. Rest assured, we have taken immediate action to address this matter. Our team will conduct a thorough review of the support interactions you had this week to identify areas of importance and ensure that similar situations are avoided in the future.
In the meantime, our aim is to rectify the situation to your satisfaction and restore your confidence in our services. We appreciate your patience and understanding as we work to make things right. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us via our channels.
Thank you for bringing this to our attention, and we look forward to resolving your issues swiftly.
Best regards,
GoSolr Team Management