No support from Gosolr Support

Good product when it works. ******* after sales service. For 6 months after installation I saw no reduction on my electricity bill. I contacted Gosolr on numerous occasions regarding this. Finally 21 September a very helpful technician, Sharaad Singh, listened and sorted out the problem which was a bolt that was not positioned properly. Up until then I was hardly tapping into solar but mostly from the grid. I immediately saw a major reduction in my bill. I put in a claim approximately 2 months ago for compensation on my electricity bill for the 6 months that their system was faulty. They came back with a lousy offer which I rejected. I have been in contact with Lelo who is my account manager who promises to get back but doesn't until I reach out. he is currently ignoring my emails.