NO
Natalie O
1 reviews | Active since May 2023
12 May 2023, 19:28
No support
Worst aftersales service. Had my system installed 2 and half weeks ago. Installation of equipment fine. Installer could load plant.his failed attempts led it be loaded already which means no app .. no ability to get anyone else at gosolr to help. So now I am in the dark. Numerous calls and logged emails to NO assistance. Quick to take money. Even tried Numerous times to add a battery..
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GoSolr's replyOfficial
16 May 2023, 10:27Good morning Natalie
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and can conclude the following.
We can confirm that you have been onboarded on the Solarman app as the logger was faulty and since been replaced.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and can conclude the following.
We can confirm that you have been onboarded on the Solarman app as the logger was faulty and since been replaced.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
GoSolr's reply16 May 2023, 10:27
Official
Good morning Natalie
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and can conclude the following.
We can confirm that you have been onboarded on the Solarman app as the logger was faulty and since been replaced.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and can conclude the following.
We can confirm that you have been onboarded on the Solarman app as the logger was faulty and since been replaced.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management