No Solar fron GoSolr

Very Bad Service, Initially everything went well Solar was installed and had no issues....then something went wrong with Inverter and for the last six weeks we had no sensible reply, technical contact center keeps on saying that they are escalating it to a seemingly non existent management. There is no way of contacting this management that the problem is being escalated to.. and now for weeks no solar and there faulty product is still not sorted... So lets challenge management to contact the reference number 38184 within the next 24 hours or will the just give their standard generic answer of they will look in to it.