No service and bad review on GoSolar

I have app**** GoSolar for in 2023 and they explained their different packages, and we went for the medium package , and that it is how it was explained , 14 solar panels would be enough to carry the whole house during the day and full up the 2 x 5.5 kw Battery's ( 14 solar panels and 2x 5.5 kw battery's = nearly 12kw system) and if the battery's run out during the night will use escom to full up the battery's once battery's is full will kick over to the battery's again and so it will go on . We where happy with it , noting as well that the Geyser and the oven stays ons escom and we are only 2 people staying in this house , kids are out of the house . All went well until November last year , I normally bought R1000 electricity a month that we where happy with and paying R1820 pm still less what we usely paid . But from November I was at 2500 per month sometimes 3000 per month , I phoned them and with a big fight some one can beginning this year , they said wiring was done wrong added a bracker and since then this system on my side shows that it is on escom and when you phone then they say it shows the system is working , and the more I try to explain that yes the battery's is charging and showing that the solar is working , it is actually off , because I am running ons escom ( ther is a bracker where you change from escom to solar ) because if you leave it on solar system runs until battery's if empty and the you have to go and switch it over your self , and it is not funny between 2 and 4 in the morning .

We have a system we are paying for and not working as it should , if I phone them they tel me it shows on their system it is working and if they send someone out they will charge me if it is working , they have send some one out eventually and he saw for him self , I have laid a complaint to him , because he said we must monitor it , and since August noting , nobody gets back to you and don't want to listen to you coolant.

It is the wort I have ever delt with and they are not doing what the contract says and is entered with Gosolar , they will install your system will work , but wait until something is not working , won't replace anything and will pass the buck and make you call and call and call , and if you asb to speak to management or director, cut the call . I don't know what to do , will seek legall advice.