1 reviews | Active since May 2018
No Power for almost three weeks due to go solr. No After sales support at all
I hate coming to platforms like this, unfortunately Go solr has ignored me and not attended to my issue since installation and i do not know what to do.
Go solr has installed a system in our home more then two weeks ago. On Day one i have phoned to complain to let them know that the power cuts in the middle of the night and i am unable to switch it back on. I have called them about 7 times now and each time i am told a ticked has been logged, some one will come out and fix the problem. I am so frustrated with Go solr and not giving their customers any service at all. We are currently going into our third week of having power on and off. So much so that i just want the system taken down and i never want to do this again. Can someone from go solr please assist us. It is unfair to go days without power because of go solr!
Please
This isn’t the level of service we aim to provide, and we apologize for the inconvenience. Your case has been escalated, and our Escalations Team will be in touch with you shortly to ensure this issue is resolved as quickly as possible. We understand how important it is for your system to be working smoothly, and we’re here to get it sorted for you.
Thank you for your patience, and please know we’re here to support you. You’ll hear from us soon.
GoSolr management
This isn’t the level of service we aim to provide, and we apologize for the inconvenience. Your case has been escalated, and our Escalations Team will be in touch with you shortly to ensure this issue is resolved as quickly as possible. We understand how important it is for your system to be working smoothly, and we’re here to get it sorted for you.
Thank you for your patience, and please know we’re here to support you. You’ll hear from us soon.
GoSolr management
I believe they were suppose to contact me early last week and i still haven't heard from them.
This is incredibly frustrating.
I believe they were suppose to contact me early last week and i still haven't heard from them.
This is incredibly frustrating.
We completely understand the frustration s caused, and we sincerely appreciate your patience while this matter was addressed.
The GoSolr Team
We completely understand the frustration s caused, and we sincerely appreciate your patience while this matter was addressed.
The GoSolr Team