NG
Nirvani G

1 reviews | Active since Mar 2018

14 Jan 2023, 09:21

No more load shedding :)

The installation took 2 weeks from submitting my application to being installed. The installation team were extremely professional and everything was done neatly. Unfortunately there was an issue with the inverter they brought, even though it was brand new. They promised to return the next day with another brand new inverter, which they did. Once this was installed, I was all systems go. I don't even know when we have load shedding anymore because I don't notice it at all.

The admin side can do with a bit of work, but this can be expected from a newish company who's demand suddenly exploded. I waited a while for my app to be up and running (it was over the Dec holidays so staff was on leave) and also for my insurance letter. After I followed up with the correct people, it was quickly resolved. To be honest I didn't even mind about the admin side as I have just been so happy not having to worry about load shedding!!!

0
Replies (1)
GoSolr
GoSolr's reply16 Jan 2023, 15:01
Official
Good afternoon Nirvana,

We would like to thank you for the feedback and it is truly appreciated. 

We are happy to hear your journey continues with us and that the bumpy start turned into the level of service we strive for.

Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.

Regards,

Gosolr Team Management