No help with deinstallation, stalling, shifting goal posts and ignoring email requests

I put in an initial request to downgrade my system in February of 2025. The request was declined after I had obviously been sold a system that over catered for my needs at the time. I came back to GoSolr in Feb ’26 asking to please come and remove my system if they were not going to acknowledge my request for a downgrade. Suddenly GoSolr was then able to assist with a downgrade and there was a cost for removal of the additional equipment of R4k which I agreed to pay and which was paid on 19th March '26. After numerous follow ups one of GoSolr's contractors eventually called to schedule deinstallation for 10th April but did not confirm time nor had they pitched by 3pm on the date in question. One of the worst experiences I have had with a company to date.