MJ
Mariaan J
1 reviews | Active since Feb 2016
08 Apr 2026, 22:56
No help with deinstallation, stalling and refusing to action request
Dear GoSolr Team,
I am escalating this matter as the uninstallation of the solar system at my property is directly linked to the sale and transfer of my house.
The uninstallation fee was paid on 16 March 2026, and multiple follow-ups have been made. I have been advised that a contractor will contact me within 7–14 working days; however, this timeframe has lapsed and the delay now poses a risk to the property transfer process.
I therefore request confirmation of a firm uninstallation date immediately.
Please treat this matter as urgent.
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GoSolr's replyOfficial
09 Apr 2026, 08:38Hi Mariaan,
We understand the urgency of this matter.
This has been escalated to our escalation team, and a member of the team will be in contact with you shortly to confirm next steps and move this forward.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
We understand the urgency of this matter.
This has been escalated to our escalation team, and a member of the team will be in contact with you shortly to confirm next steps and move this forward.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
GoSolr's reply09 Apr 2026, 08:38
Official
Hi Mariaan,
We understand the urgency of this matter.
This has been escalated to our escalation team, and a member of the team will be in contact with you shortly to confirm next steps and move this forward.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
We understand the urgency of this matter.
This has been escalated to our escalation team, and a member of the team will be in contact with you shortly to confirm next steps and move this forward.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team