No help from Gosolr support

In the beginning of 2025 i enquired about the Gosolr rental option. They qualified me and shortly after they wanted me to click on the accept the contract button. I told the lady that we are enquiring about the system as we are still in process to build. I also made it clear that i can not sign a contract that i could not read. She told me that she can not give me a hard copy to read. I then told her that i feel uncomfortable and do not want to proceed. A few days later Gosolr started emailing me to congratulate me . I rep**** several times telling them that i am not interested. Eventually on the 28 th of March Dianne Lucus confirmed that all was in order and the ticket were closed. Since them 2 debit orders have gone through to the amount of R2900 each. I had to ask the bank the reverse the transactions.

To my surprise i received an email today from a debt collecting agency the Nimble group advising me that i am in arrears on my payment on the solar system.

Firstly i never signed the contract. So there was no agreement. Secondly i told them several times on email that i dont want the system. Thirdly i am now billed monthly for a solar system that was not installed as the house has not been built yet. I really tried to sort out this situation without any success.