EK
Elmarie K
1 reviews | Active since May 2011
25 Nov 2025, 17:20
No feedback on installation
We app**** the beginning of November for the medium package. All paperwork was done and the technician was here for inspection. It is now 3 weeks later and we have not heard anything from them again. They are not even answering their phones. I think they are waiting for their black Friday special to pass so that you have to pay the admin fee. All a ****!!
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GoSolr's replyOfficial
26 Nov 2025, 09:10Hi Elmarie,
Thank you for sharing your experience. This isn’t the standard we aim to deliver, and we appreciate you giving us the chance to put things right.
We’ve escalated your case internally, and our team will be reaching out soon to provide clarity on your installation timeline and make sure you get the service you were promised.
Thank you for your patience, we’re committed to resolving this for you as quickly as possible.
Kind regards,
The GoSolr Team
Thank you for sharing your experience. This isn’t the standard we aim to deliver, and we appreciate you giving us the chance to put things right.
We’ve escalated your case internally, and our team will be reaching out soon to provide clarity on your installation timeline and make sure you get the service you were promised.
Thank you for your patience, we’re committed to resolving this for you as quickly as possible.
Kind regards,
The GoSolr Team
GoSolr's reply26 Nov 2025, 09:10
Official
Hi Elmarie,
Thank you for sharing your experience. This isn’t the standard we aim to deliver, and we appreciate you giving us the chance to put things right.
We’ve escalated your case internally, and our team will be reaching out soon to provide clarity on your installation timeline and make sure you get the service you were promised.
Thank you for your patience, we’re committed to resolving this for you as quickly as possible.
Kind regards,
The GoSolr Team
Thank you for sharing your experience. This isn’t the standard we aim to deliver, and we appreciate you giving us the chance to put things right.
We’ve escalated your case internally, and our team will be reaching out soon to provide clarity on your installation timeline and make sure you get the service you were promised.
Thank you for your patience, we’re committed to resolving this for you as quickly as possible.
Kind regards,
The GoSolr Team