LT
Lawrence T
1 reviews | Active since Mar 2018
29 Apr 2025, 10:05
No customer service support on App
I posted the below on the 2nd of April, and I took them 3 weeks to respond. Unfortunately, I was not available. The performance issue of my solar lately has been nothing but dismal. I am seeking assistance in investigating the performance issues of my solar system. Recently, it has been performing below par, specifically on the 17th of March, 31st of March, and 2nd of April, when it tripped despite being charged by the grid. Regards, Lawrence Twala *** Pertormance issue
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GoSolr's replyOfficial
29 Apr 2025, 10:44Hi Lawrence ,
Thank you for reaching out again and sharing your concerns — we're really sorry to hear about the poor performance you've been experiencing with your solar system.
We completely understand your frustration, especially with the delays in getting back to you previously. One of our Escalations Team members will give you a call shortly to discuss the issues you've raised and ensure we get to the bottom of the recent performance drops, including the specific dates you mentioned.
We appreciate your patience and are committed to resolving this with you.
Warm regards,
The GoSolr Team
Thank you for reaching out again and sharing your concerns — we're really sorry to hear about the poor performance you've been experiencing with your solar system.
We completely understand your frustration, especially with the delays in getting back to you previously. One of our Escalations Team members will give you a call shortly to discuss the issues you've raised and ensure we get to the bottom of the recent performance drops, including the specific dates you mentioned.
We appreciate your patience and are committed to resolving this with you.
Warm regards,
The GoSolr Team
GoSolr's reply29 Apr 2025, 10:44
Official
Hi Lawrence ,
Thank you for reaching out again and sharing your concerns — we're really sorry to hear about the poor performance you've been experiencing with your solar system.
We completely understand your frustration, especially with the delays in getting back to you previously. One of our Escalations Team members will give you a call shortly to discuss the issues you've raised and ensure we get to the bottom of the recent performance drops, including the specific dates you mentioned.
We appreciate your patience and are committed to resolving this with you.
Warm regards,
The GoSolr Team
Thank you for reaching out again and sharing your concerns — we're really sorry to hear about the poor performance you've been experiencing with your solar system.
We completely understand your frustration, especially with the delays in getting back to you previously. One of our Escalations Team members will give you a call shortly to discuss the issues you've raised and ensure we get to the bottom of the recent performance drops, including the specific dates you mentioned.
We appreciate your patience and are committed to resolving this with you.
Warm regards,
The GoSolr Team