AN
Ana N
1 reviews | Active since Mar 2021
15 Apr 2024, 21:55
No customer care service
I very disappointed at the after service I am getting from gosolr. I must say I was happy with their quick and easy dealings with them when I signed up. But now I need answers and I am not getting them! I called them last week with concerns and their call center was no help, I was promised a call from their compliance department and have not been contacted. I emailed them and have not gotten a response. I am really beginning to regret going through them for the solar Their customer service is terrible!!
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GoSolr's replyOfficial
16 Apr 2024, 10:19Dear Ana,
Thank you for reaching out to us and sharing your concerns regarding the after-service experience with GoSolr. We understand the importance of addressing your concerns promptly and effectively. Upon reviewing your case, we found that you spoke to one of our representatives this morning regarding your application process. We hope that this conversation has provided clarity and assistance with your inquiries.
Thank you for reaching out to us and sharing your concerns regarding the after-service experience with GoSolr. We understand the importance of addressing your concerns promptly and effectively. Upon reviewing your case, we found that you spoke to one of our representatives this morning regarding your application process. We hope that this conversation has provided clarity and assistance with your inquiries.
Please rest assured that we are committed to providing excellent customer service and addressing any issues you may encounter. Your feedback is valuable to us, and we are continuously working to improve our processes to better serve you. We are here to help and ensure that your experience with GoSolr meets your expectations.
Thank you for your understanding and continued support.
Best regards,
GoSolr Team Management
GoSolr's reply16 Apr 2024, 10:19
Official
Dear Ana,
Thank you for reaching out to us and sharing your concerns regarding the after-service experience with GoSolr. We understand the importance of addressing your concerns promptly and effectively. Upon reviewing your case, we found that you spoke to one of our representatives this morning regarding your application process. We hope that this conversation has provided clarity and assistance with your inquiries.
Thank you for reaching out to us and sharing your concerns regarding the after-service experience with GoSolr. We understand the importance of addressing your concerns promptly and effectively. Upon reviewing your case, we found that you spoke to one of our representatives this morning regarding your application process. We hope that this conversation has provided clarity and assistance with your inquiries.
Please rest assured that we are committed to providing excellent customer service and addressing any issues you may encounter. Your feedback is valuable to us, and we are continuously working to improve our processes to better serve you. We are here to help and ensure that your experience with GoSolr meets your expectations.
Thank you for your understanding and continued support.
Best regards,
GoSolr Team Management