No communication, passed the buck to a contractor.

This company was recommended to me but they failed utterly in their communications. I had a site visit from their representative, went through the whole process, jumped through all the paperwork hoops, months in advance so that when I intended to be available at my new property for the installation, everything would be in place.

I received an automated welcome on board message back on the 19th of July. This week when I contacted them to request the details of their installation manager. On the 29th of September, I reached out to the representative, Tumelo who I had dealt with originally. I got no response so I reached out to representative who did the initial site visit to obtain the installation managers details. That installation manager did not respond to me for a further 2 days before I requested an update, only then to be told they would not do the installation because I have a thatch roof, albeit with tiles on top of it.

Not once between July and October did anyone care to mention this, now a week before I'm scheduled to be down at this property I am now having to scramble to find alternative suppliers as I cannot work from there with an unreliable supply from Eskom. All this time I was lead to believe that I wouldn't have to worry about the installation and they dropped me at the 11th hour.

Extremely unhappy with the service, no-one cared to discuss alternatives they just cancelled the job card with the installer and made it his problem to inform me. I would give you 0 stars if I could.