1 reviews | Active since May 2017
No aftersales service from GoSolr
We have experienced the worst after sales service in history with this company. We have a guesthouse in Mosselbay and used GoSolr as our supplier. After a month of the system working the problems started. After 3 months of daily calls they managed to send out a technician to have a look at the problem. It was found that the incorrect fuses were installed and it needed to be replaced. No after two moths of constant calling we are still waiting for the replacement fuses to be installed. Everytime we call it is the same feedback from the call centre "Sorry for the inconvenience and I will make sure to follow up and call you back in 20mins. Cellphone number please" Then after two days of no feedback we take the responsibility on ourselves to call again and to follow up again and listen to the same apologies and wait anither two days for the 20min feedback call. STAY AWAY FROM GOSOLR!!!
We want to assure you that we have prioritized the replacement of the fuses that have been causing the issues with your system. Our installer has informed us that the team is en route to your location to address the problem promptly. We understand the urgency of resolving this matter and ensuring that your solar system operates flawlessly as intended.
We are committed to rectifying the situation and restoring your confidence in our service. Your satisfaction is our top priority, and we are dedicated to resolving this issue to your satisfaction. Thank you for bringing this matter to our attention, and please rest assured that we are taking all necessary steps to address it promptly.
Best regards,
GoSolr Team Management
We want to assure you that we have prioritized the replacement of the fuses that have been causing the issues with your system. Our installer has informed us that the team is en route to your location to address the problem promptly. We understand the urgency of resolving this matter and ensuring that your solar system operates flawlessly as intended.
We are committed to rectifying the situation and restoring your confidence in our service. Your satisfaction is our top priority, and we are dedicated to resolving this issue to your satisfaction. Thank you for bringing this matter to our attention, and please rest assured that we are taking all necessary steps to address it promptly.
Best regards,
GoSolr Team Management