No after sales service from Gosolr

I wish there was an option for no stars ~ reluctantly I have to put 1 star . From the time I spoke with Kimberly the sales consultant until the actual installation everything was perfect but then everything became a disaster .They go out of their way to sign you up and sign the debit order for R4400 per month. But that’s where it ends. Their after sale service is shocking. Every night my battery runs down to 19% but this happens at night while all my appliances are off. I realised the problem was Solar and not Eskom because the only 2 items NOT on Solar ie pool motor and oven were still working. I understand that the last 10 days is pre Xmas but to be told by the service consultant that they are working on a skeleton staff and will only come out to inspect if there is an Emergency is a disgrace. What part of not having electricity is not an emergency? On asking what an Emergency equates to the “professor “on the phone told me that my house must be on fire !! I made another call 2 days later and obviously a more intelligent consultant said he can see from their computer that my 3 phase board is totally off balance but he will escalate my problem. ( installation done by Go Sparky). On the day before Xmas with sparks flying out of my DB board I called an emergency electrician who sorted out the problem at a cost of R3000. Think twice before you sign up with Gosolr. Hopefully my review will “ spark” a response and refund my R3000.