No after sale service and no benefits on fitting the system

The only thing that is working in this company is the debit order every month! Otherwise, they don't attend to issues that your system is experience, the issue was reported last month already that my batteries is not charging full, and they were supposed to come and have a look at this but still no one came! I called again yesterday, and I was then told that it might be a setting on their side??? So, you telling me that GoSolr is controlling the use of the system at your expence? So for the last 2 months my electricity account is much higher cause this company decide when and how the system that I pay for should work! I am sure there are other companies in the same business that is much more transparent!