Nigthmare Service!!!

To be honest and fair we were quite happy with the Goslr service up until they installed the "brain" that's when the nightmare started. They removed my Wi-Fi circuit breaker (Timer) that regulates my geyser. I have saved a substantial amount of electricity ever since installing this unit. nevertheless they assured me the "brain" would be a replacement for this. We have not have any joy from this unit and terrible after service trying to get this unit to work, firstly the blamed the installers, by the way when they removed my circuit breaker and installed the other circuit breaker it was not installed properly as the entire circuit breaker is loose, this is a fire hazard waiting to happen, this has been reported to them by my wife with no action taken. long story short, this has been carrying on for a month with no resolution in sight. They would request/demand you be home at a certain time to test the unit or for a technician to come out and this is usually during working hours for us no effort to accommodate as we all work to make ends meat!! and GUESS what the unit is still not working. I WOULD ASK IF THIS UNIT IS OPERATIONAL BY 3 NOVEMBER 2025 COULD YOU KINDLY REMOVE THIS UNIT AND REINSTALL MY WIFI GEYSER TIMER. PLEASE REVERT AS A MATTER OF URGENY!!!