NEVER USE GOSOLR

Unfortunately I cannot give Gosolr no stars because you don’t give me the option. Gosolr installed my panels in April 2023. I was assured that this would reduce my electricity bills. To date, after calls to Ms Ilhaam Stoutz, Sibonelo Mvubu, the technical team namely Enrico, Anelo, to name a few, I am still waiting for them to explain why my Eskom bills are higher than they have ever been. Initially, I was asked to send copies of the accounts to Ms Stoutz who took over a month to revert to me, telling me basically it was not Gosolr’s problem. They then said they would send out a technician who never came. Today, I called to speak to Ms Stoutz again and waited on the call for over 30 minutes. I asked to speak to Mr Mvubu who has not returned my call after 2 and a half hours. I then spoke to Anelo in the technical department as today I received an Eskom bill of over R4,000.00 (the highest bill I’ve had in 30 years. I pay Gosolr R2,087 per month, meaning I’m expected to pay in excess of R6,000.00 this month. As usual, they apologise and do nothing. Yet again, he has asked that I send copies of my Eskom accounts dating back to April last year and they will investigate (in other words do nothing)and send someone out to check the system (which I’m sure, given past experience they won’t do). I live alone and use nothing that is not on the grid except one geyser and the pool pump once a day. A year later, not only is this causing me financial stress, but is now affecting my life and my health. I would NEVER EVER refer OR ADVISE ANYONE to use them. I I feel they are inefficient, inept and dishonourable and they do NOT deliver on their contract! I have been calling them on an average of once a month and have now demanded a transcript of all my calls to them. I only hope this review will be published everywhere!