1 reviews | Active since Jul 2025
NEVER AGAIN!!!
If I could put a "0" I would!!!
This is the 2nd review I am about to make, after making the first review I was phoned and apologized to for the misunderstanding and error on their side, and they will have it rectified and the had the nerve to ask me to remove the poor review once it was done.
Subsequently I have been handed over due an "unpaid" account which was the reason I made the first review as my house was sold and the new owners were to take over the account, after I put them in touch with the new owners as well as having given GoSolr 3 months notice of the fact. 2 months after the sale I was still being debited for an account which should no longer have been in my name, both myself and the new owners were back and forth with them on numerous occasions to resolve this. I then froze the debit order which has lead to them handing me over. I WOULD NOT recommend this company as there are clear obvious signs of incompetency at the highest levels.
We understand how frustrating and upsetting this experience has been.
This matter has been escalated directly to senior management, who are reviewing the full history of the account, the ownership transfer process, and the subsequent billing actions. A senior representative will be in contact to take ownership of this and ensure it is properly addressed and brought to final resolution.
Kind regards,
The GoSolr Team
We understand how frustrating and upsetting this experience has been.
This matter has been escalated directly to senior management, who are reviewing the full history of the account, the ownership transfer process, and the subsequent billing actions. A senior representative will be in contact to take ownership of this and ensure it is properly addressed and brought to final resolution.
Kind regards,
The GoSolr Team