My Children Played Beside a Solar Installation We Trusted Was Safe — Months Later We Are Still Fighting to Have It Properly Resolved

I have tried for months to resolve this privately with GoSolr.

I am now sharing my experience because this involves something far more important than poor customer service or a disagreement over money.

**It involves the safety of my family home.**

My two young children live and play here. My mother-in-law lives with us. Our friends, family members and their children regularly visit our home.

When we contracted with GoSolr, we re**** on them and their appointed contractors as the professionals.

They assessed our property.

They selected where the equipment would be installed.

They drilled through and altered our home.

They installed the inverter and lithium batteries.

And they issued a Certificate of Compliance.

The system was installed inside our children’s playroom.

This room was not a storeroom that we later converted into a playroom. It had already been our children’s playroom for approximately five years before GoSolr arrived. Their installation team physically attended our home and could see exactly what the room was being used for.

We trusted their professional judgement.

That trust is the part of this experience that troubles me most.

After the installation, serious electrical and safety concerns were raised regarding aspects of the installation and associated electrical work.

Imagine being a parent and being told that there may be safety concerns involving an electrical and battery installation inside the room where your children play — after you trusted the professionals who installed it and after you had been issued with a Certificate of Compliance.

That is the position we found ourselves in.

What followed was not a quick, reassuring resolution.

It became months of emails, inspections, changing positions, legal correspondence and frustration.

On **27 February 2026**, GoSolr wrote to us confirming that it accepted remedial responsibility for relocating the system. Among other things, GoSolr stated that the relocation would be done at no cost to us, holes would be repaired and sealed, affected areas repainted, cabling properly finished, remedial work signed off by a registered electrical contractor, and a new Certificate of Compliance issued.

That gave us hope that the matter would finally be resolved.

We cooperated.

GoSolr later sent one of its representatives, Chad, to inspect our property.

I want this review to be fair, so I need to say this clearly:

**Chad was exceptional.**

He spent hours at our home. He climbed onto the roof. He inspected the system thoroughly, listened to our concerns and treated the situation with the seriousness and professionalism that I had hoped for from the beginning.

For the first time in this entire process, I genuinely felt that somebody from GoSolr understood why I was concerned about my family’s safety.

Unfortunately, the dispute did not end there.

After further technical assessments, GoSolr concluded that the system could not simply be relocated as originally contemplated and that the proposed external or semi-external location would require a suitable weatherproof cabinet or enclosure.

GoSolr’s position then became that **we must pay for that enclosure**.

I cannot understand how that can be fair.

We are not solar engineers.

We did not design the system.

We did not select the original installation location.

We did not decide that our children’s playroom was an appropriate place for the inverter and batteries.

GoSolr and its appointed professionals assessed our home, chose the installation solution, carried out the work and certified it.

If we had been told before signing or before installation:

*“Your property requires an external weatherproof structure or enclosure before this system can be safely and appropriately installed, and you will need to pay for that additional work,”*

we could have made an informed decision.

We may have chosen another provider capable of supplying a complete solution.

Instead, we were only faced with this additional requirement after the system had already been installed, our walls had already been drilled through and the dispute had already begun.

There is another part of the correspondence that I find deeply concerning.

After months of dealing with the installation as being in our children’s playroom, GoSolr later introduced the description:

**“the storeroom now used as a room/playroom.”**

That is factually incorrect.

The room had been our children’s playroom for years before GoSolr installed anything there.

I cannot speak to why that description changed. I can only record that it changed, that I dispute it, and that our correspondence documents the chronology.

Throughout this process, my request has actually been very simple.

**Make our home safe.**

Relocate and remediate the installation properly.

Have the completed installation tested and legally certified.

Allow our own suitably qualified, registered and independent electrician to inspect the completed work.

If it passes the required electrical, health and safety standards, wonderful.

**We will happily continue as customers, and I will consider this nightmare resolved.**

I am not looking for GoSolr to fail.

I want them to succeed.

I want the independent electrician to walk into my home, inspect everything and tell me:

*“Stephen, everything is safe, compliant and properly installed.”*

That is the outcome I have wanted from the beginning.

But there also has to be an end point.

If a company is confident in the quality and safety of its remedial work, I struggle to understand why it should be controversial to agree that, if the completed installation is independently found to contain material safety or legal compliance defects, the matter cannot simply become an endless cycle of further repairs while my family continues carrying the uncer*****y.

After months of correspondence, GoSolr’s legal department has now advised us that its position remains unchanged and that it does not intend to continue engaging in further “back-and-forth correspondence on the same issues.”

So I am now escalating the matter through the appropriate consumer-protection, regulatory and legal channels.

I genuinely wish it had never reached this point.

This could still become a positive story.

GoSolr has an opportunity to look at what happened, honour the commitments it previously made to us, provide the safe and compliant installation we believed we were purchasing, and restore the trust that has been lost.

**GoSolr, I am asking you publicly to please resolve this properly.**

Not because I want to fight with your company.

Not because I want compensation for inconvenience.

Because two young children live in this home.

Because my mother-in-law lives in this home.

Because our family trusted your professional expertise.

Because ordinary consumers should be able to rely on professionals installing electrical and battery systems in their homes to identify safety and installation requirements before the equipment goes onto the wall.

And because when genuine safety concerns arise, I believe the response should be to resolve them decisively — not leave a family fighting about who should pay for the solution months later.

To anyone considering installing solar, my advice after this experience is:

Ask exactly where the inverter and batteries will be installed.

Ask whether every aspect of that location meets the applicable electrical, fire, health and safety requirements.

Ask whether an enclosure or additional construction will be required.

Ask who will issue the Certificate of Compliance.

Ask what inspection and testing will actually be performed.

And get every commitment in writing.

I wish I had known to ask all of those questions before allowing anyone to drill into the walls of our family home.

Everything stated above reflects my personal experience and the extensive written correspondence and documentation in my possession. Where matters remain disputed, I have deliberately identified them as such.