1 reviews | Active since Mar 2022
Misleading Sales Tactics and Zero Accountability – GoSolr Review
Our experience with GoSolr has been extremely disappointing and highly unprofessional.
We were referred to them by friends, and the representative, Wesley, clearly assured us that the administration fee would be waived if we proceeded with installation between March and April. We moved forward based on this promise. Now, however, we are still receiving invoices demanding payment for that very admin fee. This is a clear case of a promise not being honoured.
It gets worse. We were also promised a referral incentive — R1000 off for both us and the friends who referred us. We have now been told that the referral was never submitted. This is despite Wesley confirming (with messages as proof) that he had taken care of it and even claiming he had “double and triple checked” that everything was in order.
This is not just poor service — it is misleading. Promises are made to secure business, but then not followed through. The lack of accountability and follow-up is unacceptable.
We are extremely unhappy and cannot recommend GoSolr. Potential customers should be very cautious.
Here is the message our friend received. Good day, Hope you are well. The finance department has confirmed that the person you referred did not use the referral code. As a result, the referral discount does not apply. I am pleased to be closing the ticket at this time. Should you require any further assistance, please feel free to reach out and we will be happy to assist you. REF106572
I have also attached proof of the code that was sent, where in a voice note he confirmed sending it to the team and tripple checking that it was used. 2nd photo shows me questioning the invoice for the admin fee, where he states i can just ignore it. Im still receiving the invoice for payment.
The GoSolr Team
The GoSolr Team
MOST PATHETIC COMPANY EVER!
Good day Lindie,I hope you are well.I’ve taken the time to engage with the Sales Manager regarding your query and to fully understand what may have happened in your case.From our review, I can confirm that your application was completed using a referral code, and you accepted the DebiCheck admin fee waiver during the process. However, our system is unfortunately only able to apply one discount at a time.The referral programme functions as a standalone discount, providing a R1000 benefit to both the new client and the referrer. When multiple discounts are app**** simultaneously, the system is unable to process them together, which results in one or both not being successfully app****. In your case, this appears to have happened when you were prompted to accept the DebiCheck pop-up again in the app.Following this, the DebiCheck discount was successfully app**** on our side, and the admin fee of R1740.00 was waived for you.I do understand how disappointing this may be, especially when you were expecting the referral benefit. Unfortunately, due to system limitations, we are not able to apply an additional discount retrospectively once one has already been processed.We truly value your understanding in this matter, and if there’s anything else you’d like us to look into or assist with, please don’t hesitate to let me know.Best regards,
Chenice Kamimbi
Customer Service Agent
Phone: *** - option 2
Website: www.gosolr.co.za
MOST PATHETIC COMPANY EVER!
Good day Lindie,I hope you are well.I’ve taken the time to engage with the Sales Manager regarding your query and to fully understand what may have happened in your case.From our review, I can confirm that your application was completed using a referral code, and you accepted the DebiCheck admin fee waiver during the process. However, our system is unfortunately only able to apply one discount at a time.The referral programme functions as a standalone discount, providing a R1000 benefit to both the new client and the referrer. When multiple discounts are app**** simultaneously, the system is unable to process them together, which results in one or both not being successfully app****. In your case, this appears to have happened when you were prompted to accept the DebiCheck pop-up again in the app.Following this, the DebiCheck discount was successfully app**** on our side, and the admin fee of R1740.00 was waived for you.I do understand how disappointing this may be, especially when you were expecting the referral benefit. Unfortunately, due to system limitations, we are not able to apply an additional discount retrospectively once one has already been processed.We truly value your understanding in this matter, and if there’s anything else you’d like us to look into or assist with, please don’t hesitate to let me know.Best regards,
Chenice Kamimbi
Customer Service Agent
Phone: *** - option 2
Website: www.gosolr.co.za