SL
Sanet L
1 reviews | Active since Oct 2022
26 Nov 2025, 10:32
Miscommunication and rude supervisor.
<div>The salesman was very quick to want to sell the product and made promises regarding quick installation, but after I took a day off work and nobody showed at my house, I phoned. Not scheduled. The rude supervisor, Lydia, actually became sarcastic with me and upon my request that she calls me back, she never did. Good luck.</div>
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Replies (3)SL
Sanet L's updateReviewer Update
26 Nov 2025, 11:04This is not supposed to be a 4 star rating. 1 star, but can't change on hellopeter
SL
Sanet L's update26 Nov 2025, 11:04
Reviewer Update
This is not supposed to be a 4 star rating. 1 star, but can't change on hellopeter
GoSolr's replyOfficial
26 Nov 2025, 11:43Hi Sanet,
Thank you for sharing your experience. We completely understand how frustrating this must have been. This is not the experience we want for our customers, and we’re taking your feedback very seriously.
A member of our team will reach out to you directly to resolve the situation and ensure everything is handled properly. We appreciate your patience and the opportunity to make this right.
Kind regards,
The GoSolr Team
Thank you for sharing your experience. We completely understand how frustrating this must have been. This is not the experience we want for our customers, and we’re taking your feedback very seriously.
A member of our team will reach out to you directly to resolve the situation and ensure everything is handled properly. We appreciate your patience and the opportunity to make this right.
Kind regards,
The GoSolr Team
GoSolr's reply26 Nov 2025, 11:43
Official
Hi Sanet,
Thank you for sharing your experience. We completely understand how frustrating this must have been. This is not the experience we want for our customers, and we’re taking your feedback very seriously.
A member of our team will reach out to you directly to resolve the situation and ensure everything is handled properly. We appreciate your patience and the opportunity to make this right.
Kind regards,
The GoSolr Team
Thank you for sharing your experience. We completely understand how frustrating this must have been. This is not the experience we want for our customers, and we’re taking your feedback very seriously.
A member of our team will reach out to you directly to resolve the situation and ensure everything is handled properly. We appreciate your patience and the opportunity to make this right.
Kind regards,
The GoSolr Team
GoSolr's replyOfficial
26 Nov 2025, 14:40Hi Sanet,Thank you for bringing this to our attention. We truly understand how upsetting the situation must have felt, especially given the urgency of your circumstances. Your experience matters to us.
We’re glad to confirm that your installation has been scheduled for tomorrow, and our team is fully prepared to assist and get everything up and running as quickly as possible. We’ll also ensure that communication going forward is clear, respectful, and supportive.
Thank you for your patience, we’re committed to making sure the rest of the process is smooth from here.
Kind regards,
The GoSolr Team
We’re glad to confirm that your installation has been scheduled for tomorrow, and our team is fully prepared to assist and get everything up and running as quickly as possible. We’ll also ensure that communication going forward is clear, respectful, and supportive.
Thank you for your patience, we’re committed to making sure the rest of the process is smooth from here.
Kind regards,
The GoSolr Team
GoSolr's reply26 Nov 2025, 14:40
Official
Hi Sanet,Thank you for bringing this to our attention. We truly understand how upsetting the situation must have felt, especially given the urgency of your circumstances. Your experience matters to us.
We’re glad to confirm that your installation has been scheduled for tomorrow, and our team is fully prepared to assist and get everything up and running as quickly as possible. We’ll also ensure that communication going forward is clear, respectful, and supportive.
Thank you for your patience, we’re committed to making sure the rest of the process is smooth from here.
Kind regards,
The GoSolr Team
We’re glad to confirm that your installation has been scheduled for tomorrow, and our team is fully prepared to assist and get everything up and running as quickly as possible. We’ll also ensure that communication going forward is clear, respectful, and supportive.
Thank you for your patience, we’re committed to making sure the rest of the process is smooth from here.
Kind regards,
The GoSolr Team