1 reviews | Active since Aug 2016
Master class service from Tali & pathetic service from Sparki & Gosolr
Sparki and Gosolr I would like to give a huge shout out to Tali from Sparki Solar. She has been away and returned to work today 16th September. She assisted me immediately to resolve my issues. She is a star of note and irreplaceable. She gets a five-star rating from me. On the other hand, while she was away Sparki Solar might as well have closed their doors as they did not even bother answering their phone. Without Tali there they would not survive 5 mins. They are useless, unprofessional and their technicians on three visits have not been able to tell me the problem. All they have done is reset the system and hope. Hope doesn’t work, you need to get the core of the problem. As for GoSolr , they are the most unhelpful company I have ever dealt with. They never come back to you as promised, even when you tell them that your system is not working at all. They could not care less. All they want is their money every month but offer absolutely nothing in return. You cannot get hold of the MD as his email address and contact details appear know where. He hides behind his staff who are useless and ineffectual as well as a couldn’t give a dam attitude. They are only surviving with their service due to Tali. Without her they would also be non-existent. A one-star rating for them would be way over the top.
Thank you for sharing this detailed feedback with us. We’re glad to hear that Tali was able to assist you so effectively and get things back on track, we’ll be sure to pass on your recognition to her. We also understand your frustration with the challenges you experienced leading up to this point, and we take your concerns seriously. Our team is reviewing your case to ensure that the underlying issues with your system are properly resolved and that communication from our side is improved going forward.
Thank you for sharing this detailed feedback with us. We’re glad to hear that Tali was able to assist you so effectively and get things back on track, we’ll be sure to pass on your recognition to her. We also understand your frustration with the challenges you experienced leading up to this point, and we take your concerns seriously. Our team is reviewing your case to ensure that the underlying issues with your system are properly resolved and that communication from our side is improved going forward.
