1 reviews | Active since Jan 2020
Lack of Atersales service
On 13 March 2023, after receiving a word of mouth recommendation, I subscribed for installation with a promise for installation within 6 to 8 weeks. Within a week, I received a call from one of the installers indicating that they got a cancelation from one of the subscribers and will be coming out on 21 March to install. In mydelight, I canceled my plans on that day to accommodate the installation and waited the whole day but no Inatallered showed up or called. When I called Go Solar over 10 times on the day and sent emails, no one responded to this date.
I have since reassessed my needs and have sent a few requests via their help desk and received an automated email response and via the fulfillment agent I worked with at the time they very eagerly wanted to sign me up but I have gotten no response.
Go Solar has made two deductions from my bank account so far but I cannot get hold of them via any channel they have provided.
I have made a third attempt to reach them to request a cancelation, this time via their App under my account. I will wait once again fir their response.
I would appreciate advice on how to proceed with this cancelation request.
I am disappointed in the lack of interaction with customer while Go Solr is quick to deduct monies for services not rendered.
We thank you for your post and we would like to advise that we have taken this matter seriously.
We have tried reaching out to you to no avail. Could you kindly contact us as soon as possible as we would like to assist in this regard.
Kind regards,
Gosolr Management Team
We thank you for your post and we would like to advise that we have taken this matter seriously.
We have tried reaching out to you to no avail. Could you kindly contact us as soon as possible as we would like to assist in this regard.
Kind regards,
Gosolr Management Team
My preferred communication is via email, however if you can provide me with a reliable contact number where I can phone without being transferred multiple times or ringing unattended until I run out time and am forced to hang up, I will appreciate.
All I need at this stage is for my cancellation request to be processed and for someone at your company to confirm that it is done via email as doing business with you is not easy.
My preferred communication is via email, however if you can provide me with a reliable contact number where I can phone without being transferred multiple times or ringing unattended until I run out time and am forced to hang up, I will appreciate.
All I need at this stage is for my cancellation request to be processed and for someone at your company to confirm that it is done via email as doing business with you is not easy.