JS
Johan S
1 reviews | Active since Feb 2021
10 Nov 2025, 11:32
Jay
Installation was amazing. Everything else after was terrible. Every time I log a ticket, they close it with no follow-up or actions. Just closed.
Dont know how many times I have also asked for my username to be changed as its linked to an old company I worked at - they are unable to do a simple thing.
If you phone, however, their support is great - but not everyone has time. They also do not ensure they come out to do maintenance; they expect you to get hold of them.
They could be amazing if they were more proactive and their support was a million times better.
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GoSolr's replyOfficial
10 Nov 2025, 15:16Hi Johan,
Thank you for taking the time to share your experience. We completely understand your frustration and appreciate your honesty. We’re glad to hear that when you do reach our support team, they’re able to assist, and we want to make sure that the rest of the process matches that level of care.
We’re working closely to ensure your username update and maintenance concerns are fully addressed, and we’re committed to improving our follow-ups so every ticket gets the attention it deserves. Your feedback is invaluable in helping us make the GoSolr experience as smooth and proactive as it can be.
Warm regards,
The GoSolr Team
Thank you for taking the time to share your experience. We completely understand your frustration and appreciate your honesty. We’re glad to hear that when you do reach our support team, they’re able to assist, and we want to make sure that the rest of the process matches that level of care.
We’re working closely to ensure your username update and maintenance concerns are fully addressed, and we’re committed to improving our follow-ups so every ticket gets the attention it deserves. Your feedback is invaluable in helping us make the GoSolr experience as smooth and proactive as it can be.
Warm regards,
The GoSolr Team
GoSolr's reply10 Nov 2025, 15:16
Official
Hi Johan,
Thank you for taking the time to share your experience. We completely understand your frustration and appreciate your honesty. We’re glad to hear that when you do reach our support team, they’re able to assist, and we want to make sure that the rest of the process matches that level of care.
We’re working closely to ensure your username update and maintenance concerns are fully addressed, and we’re committed to improving our follow-ups so every ticket gets the attention it deserves. Your feedback is invaluable in helping us make the GoSolr experience as smooth and proactive as it can be.
Warm regards,
The GoSolr Team
Thank you for taking the time to share your experience. We completely understand your frustration and appreciate your honesty. We’re glad to hear that when you do reach our support team, they’re able to assist, and we want to make sure that the rest of the process matches that level of care.
We’re working closely to ensure your username update and maintenance concerns are fully addressed, and we’re committed to improving our follow-ups so every ticket gets the attention it deserves. Your feedback is invaluable in helping us make the GoSolr experience as smooth and proactive as it can be.
Warm regards,
The GoSolr Team