BW
Bronwynne W

1 reviews | Active since Oct 2019

12 Apr 2023, 11:02

It's worth the wait

Started off shaky because I filled out the wrong address on the application form. But Hope at the GoSolr call centre guided me through the application properly & did not leave the call until I was happy. We knew there was a long waiting list so I paid the deposit & forgot about it. 4 weeks later and they came to install it. Arrived at 9am (as promised), all done by 5pm. Nathan & his team were very knowledgable. Left our property spotless. Testing was done until we were happy. When load shedding hit at 10pm that evening, we didn't feel a thing. Yes, there are niggles and yes, we're all frustrated with the situation in the country. But supporting a small business that is offering peace of mind is so worth it! Best decision ever.

0
Replies (3)
GoSolr
GoSolr's reply17 Apr 2023, 08:01
Official
 Good morning Bronwynne, 

We would like to thank you for the feedback and it is truly appreciated. 

It is always rewarding to hear when our staff has excelled in their duties and have gone the extra mile in order to deliver the service we strive for. 

We thank you for the time you have taken to let us know. We hope that your journey with us will continue for years to come. 

Regards, 

Gosolr Team Management 

Best regards,

BW
Bronwynne W's update25 Apr 2023, 10:03
Reviewer Update
Well, the honeymoon phase is over. Not even two weeks after installation, the panels stopped charging. Logged a ticket on Sunday and was told we have to wait until Friday for someone to come and take a look. An entire week! I'm so disappointed. So we are now paying for no service in lovely sunny weather. And also still* waiting for the extra battery I paid for. 🤬
BW
Bronwynne W's update25 Apr 2023, 10:04
Reviewer Update
The irony is that my title of the review is "Worth the Wait" because now we're waiting, again.